Decision Support Systems for Public Policy Implementation The Case of Pension Reform

This article argues that the Internet not only serves as a basis for public service delivery but features in public policy implementation, with the specific aim of supporting the individual’s decisions in educational policy, labor market policy, and pension policy. The present study is based on the actor-network theory and illustrates the process during which a decision support system (DSS), provided via the Internet, is part of public policy implementation, with a focus on pension policy and the choice of premium pension funds. The idea of supporting choice via a DSS was supported by many actors—albeit to a lesser degree by citizens’—active use. Technology has developed from providing information and facilities for changing funds online into offering a DSS for advanced financial decisions. A final conclusion is that there are two ways of supporting citizens in choosing funds: the provision of a DSS and simplifying the available options.

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