K-InCA: Using Artificial Agents for Helping People to Learn New Behaviours

This paper describes an artificial agent system, designed to help people to adopt new knowledge sharing behaviours. This agent continuously observes the actions of the user in order to build and maintain a "behavioural profile" reflecting the level of adoption of the "desired" behaviours. Using this profile, and relying on a model borrowed from change management theories, the agent provides customised guidance, mentoring and stimulation, supporting the user change from his old behaviours to the new ones.