User Evaluations of an App Interface for Cloud-Based Identity Management

Within a project developing cloud technology for identity access management, usability tests of the mock-up of a mobile app identity provider were conducted to assess Internet users’ consciousness of data disclosures in consent forms and their comprehension of the flow of authentication data. Results show that using one’s fingerprint for giving consent was easy, but most participants did not have a correct view of where the fingerprint data is used and what entities would have access to it. Familiarity with ID apps appeared to aggravate misunderstanding. In addition, participants could not well recall details of personal data releases and settings for disclosure options. An evaluation with a confirmation screen improved the recall rate slightly. However, some participants voiced a desire to have control over their data and expressed a wish to manually select mandatory information. This can be a way of slowing users down and make them reflect more.