Measuring the quality of user experience on web services: A case of university in the Philippines

User Experience (UX) is getting popular as a vital success factor across many sectors and industries, including educational institutions. It is the result of the interaction of the user, system, and context. Measuring UX is important for the purpose of having a good product or service. User Experience Questionnaire (UEQ) is one of the tools in measuring UX. It has six scales or attributes to be measured namely: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty with twenty six (26) items in total. The goal of the study is to determine the UX of the web services for the students using UEQ. In the study, the researcher used the Misamis University Online Learning Environment (MUOLE) and My Misamis University (MyMU). There were 300 respondents who rated the two websites. It was found out that both web services gained positive UX scores on attractiveness, efficiency, perspicuity, dependability, and stimulation. However, novelty is neutral. Moreover, the results of the study provide additional ideas to the future development of the two systems.

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