Do Car Drivers Really Need Mobile Parking Payment? - A Critical Evaluation of the Smart Service apparkB in Barcelona

apparkB is a mobile parking payment application, which has been developed and implemented in the city of Barcelona, Spain. We empirically analyzed the awareness of Barcelona’s citizens of this service, the users’ satisfaction with it and their need to use it. Mobile applications are important services in smart cities, as they support citizens’ daily tasks. To critically evaluate apparkB we deployed the information service evaluation (ISE) model. In order to get data on apparkB we applied an online survey, conducted interviews with Barcelona’s smart city authorities, and performed rapid ethnographical field research in April 2016. Only a minority of Barcelona’s citizens use this service, as they do not know it or do not use a car in the city. However, those who really use it articulate a need and are satisfied with apparkB.

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