A Multi-Objective Decision Support System for Selecting Dispute Resolution Methods in the Construction Industry

ASTRACT Selecting the best conflict and dispute resolution method is not easy and can be very problematic specially when the decision involves multiple objectives or attributes. Conventionally construction parties consider cost, time and the amount of control they have in selecting their dispute resolution method. However one of the most important issues is the intended relationship quality and future retention status of working relationships. Based on the range of potential relationship contingencies the conflicting parties can decide on their potential strategy, style and method of conflict management. In the current study four attributes of cost, time, control and relationship quality are used to develop a multi-objective Decision Support System (DSS). Multi Attribute Utility Theory (MAUT) methodology is employed utility of these four selected attributes are defined and the mathematical model is driven in two stages; stage one for each party and in the second stage for the integrated utilities of all the parties. The presented model although having some limitations can form the bases of a DSS for better selection of conflict and dispute resolution process.