Reducing Delays in Delivering Garments using DMAIC-Six Sigma Methodology

In the apparel industry there is nothing more crucial than making the shipment dates. Therefore, delivery delays are considered as critical to quality for their negative affects on both customer satisfaction and financial benefits. Alsico, a multinational Belgium company specialized in work wear garments, is now forced to balance between goals that may conflict, mainly providing high-quality products, on time, and at reasonable price while maintaining manufacturing costs down. The project report proposes a method for analyzing a process in a garment manufacturer. By applying DMAIC Six Sigma methodology, Alsico’s factories in Tunisia expect to identify key root causes of delivery delays. The project report outlines a method for defining, measuring, analysing, improving, and controlling the delivery metric, and illustrates this process with an example.