Managing the risks of intranet implementation: an empirical study of user satisfaction

Much interest has been generated recently by the concept of intranets: the use of internet technology to build the communication and data storage infrastructure of the firm. While the advantages of such a concept have been widely publicized, the risks of moving to an intranet based infrastructure are less clear. ‘Fear of the unknown’ may deter some firms from taking advantage of intranets. This empirical study is based in Singapore, a country chosen for its high internet penetration and usage levels. It investigates the factors underlying successful intranet developments. Intranet success as measured by user satisfaction is related to IS management risk factors. It is found that successful intranet implementation can be largely explained by standard determinants of IS success. Some implications for management of intranet developments are discussed.

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