Measuring for Results: The Dimensions of Public Library Effectiveness

Introduction Grail of Goodness Mission, Values, Vision, and Strategy Public Library Users Input, Process, and Output Measures Social Benefits Economic Benefits Putting It All Together Communicating Value Appendix A: Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome Measures Appendix B: Toolbox Performance Measures and Indicators Appendix C: List of Quality-Oriented Performance Indicators Index