Modeling Knowledge Sharing and Interemployee Helping From a Perspective of Flow Theory: A Survey of Online Knowledge Works

6 This study proposes a model based on flow theory by postulating key antecedents as the critical drivers of 7 knowledge sharing and interemployee helping. In the model, knowledge sharing is influenced by flow 8 experience directly and also indirectly via the mediation of interemployee helping. Accordingly, the flow 9 experience is influenced simultaneously by four exogenous factors related to individuals’ perception 10 about their work: work skills, self-fulfillment in challenges, perceived control, and vividness. The 11 empirical findings of this study confirm the applicability of flow theory in business organizations by 12 investigating online knowledge workers from business organizations. This study contributes to the 13 knowledge management literature by extending flow theory to the area of knowledge sharing and 14 interemployee helping, by validating idiosyncratic antecedent drivers of the flow theory, and by 15 performing a practical operationalization of the flow experience. This research also provides managerial 16 implications and limitations. 17

[1]  S. Deshpande,et al.  Task Characteristics and the Experience of Optimal Flow in Human—Computer Interaction , 1994 .

[2]  R. Eisenberger,et al.  Flow experiences at work: for high need achievers alone? , 2005 .

[3]  M. Csíkszentmihályi Beyond boredom and anxiety , 1975 .

[4]  Russell Williams,et al.  From servicescape to “cyberscape” , 2004 .

[5]  Kholekile L. Gwebu,et al.  A Conceptual Framework for Understanding Trust Building and Maintenance in Virtual Organizations , 2007 .

[6]  Kai H. Lim,et al.  Understanding customer knowledge sharing in web-based discussion boards: An exploratory study , 2006, Internet Res..

[7]  M. Csíkszentmihályi,et al.  The measurement of flow in everyday life: toward a theory of emergent motivation. , 1992, Nebraska Symposium on Motivation. Nebraska Symposium on Motivation.

[8]  J. Rotter Generalized expectancies for internal versus external control of reinforcement. , 1966, Psychological monographs.

[9]  Edward E. Rigdon,et al.  Play, Flow, and the Online Search Experience , 2004 .

[10]  Chieh-Peng Lin To Share or Not to Share: Modeling Tacit Knowledge Sharing, Its Mediators and Antecedents , 2007 .

[11]  Anol Bhattacherjee,et al.  Elucidating Individual Intention to Use Interactive Information Technologies: The Role of Network Externalities , 2008, Int. J. Electron. Commer..

[12]  Philip H. Mirvis Flow: The Psychology of Optimal Experience , 1991 .

[13]  M. McLure Wasko,et al.  "It is what one does": why people participate and help others in electronic communities of practice , 2000, J. Strateg. Inf. Syst..

[14]  Chieh-Peng Lin To Help or Not to Help: Understanding the Helping Intentions from a Mediating Perspective of Social Network Ties , 2006 .

[15]  Dennis L. Hoffman,et al.  Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations 1 ) , 1998 .

[16]  Hsiu-Fen Lin Knowledge sharing and firm innovation capability: an empirical study , 2007 .

[17]  James R. Maxwell Work system design to improve the economic performance of the firm , 2008, Bus. Process. Manag. J..

[18]  David Lazer,et al.  Lending a helping hand: voluntary engagement in knowledge sharing , 2008 .

[19]  R. Bies,et al.  Organizational Citizenship Behavior: The Good Soldier Syndrome , 1989 .

[20]  Timo Lainema,et al.  Advancing Acquisition of Business Know-How , 2007 .

[21]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[22]  D. K. Meyer,et al.  Striking the Right Balance: Students' Motivation and Affect in Elementary Mathematics , 2006 .

[23]  I. Ajzen The theory of planned behavior , 1991 .

[24]  Soung Hie Kim,et al.  ERP training with a web-based electronic learning system: The flow theory perspective , 2007, Int. J. Hum. Comput. Stud..

[25]  Donna L. Hoffman,et al.  Measuring the Customer Experience in Online Environments: A Structural Modeling Approach , 2000 .

[26]  Bodo B. Schlegelmilch,et al.  Pre-Testing in Questionnaire Design: A Review of the Literature and Suggestions for Further Research , 1993 .

[27]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[28]  H. Reis,et al.  Ecological and Motivational Determinants of Activation: Studying Compared to Sports and Watching TV , 2004 .

[29]  Samer Faraj,et al.  Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice , 2005, MIS Q..

[30]  David F. Larcker,et al.  Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics: , 1981 .

[31]  Marios Koufaris,et al.  Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior , 2002, Inf. Syst. Res..

[32]  A. Bandura Self-efficacy mechanism in human agency. , 1982 .

[33]  M. Csíkszentmihályi Flow: The Psychology of Optimal Experience , 1990 .

[34]  J. Russell,et al.  An approach to environmental psychology , 1974 .

[35]  Melanie Jackson,et al.  Is prosocial behaviour a good thing? Developmental changes in children's evaluations of helping, sharing, cooperating, and comforting , 2001 .

[36]  Aleda V. Roth,et al.  Incentives That Induce Task-Related Effort, Helping, and Knowledge Sharing in Workgroups , 2007, Manag. Sci..