The Allocation of Maintenance Workforce in a Dynamic Human-Automation Interaction System

In this paper, we addressed the issue of maintenance workforce allocation (WA) for a human-automation interaction (HAI) in dynamic situations. We performed in parallel a traditional method for workload analysis and a mental workload assessment for the workforce in the Control and Maintenance Center (CMC) of a driverless metro. A triangulation among data and results has allowed us to confirm the impact of mental effort on the workload and it has even uncovered the role played by objective dimensions. Findings suggest some organizational decisions mostly impacting on WA.

[1]  M. Endsley.  Automation and situation awareness. , 1996 .

[2]  Raja Parasuraman,et al.  Performance Consequences of Automation-Induced 'Complacency' , 1993 .

[3]  S. Hart,et al.  Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research , 1988 .

[4]  Klaus D. Goepel,et al.  Implementing the Analytic Hierarchy Process as a Standard Method for Multi-Criteria Decision Making in Corporate Enterprises – a New AHP Excel Template with Multiple Inputs , 2013 .

[5]  Susana Rubio,et al.  Evaluation of Subjective Mental Workload: A Comparison of SWAT, NASA‐TLX, and Workload Profile Methods , 2004 .

[6]  Raja Parasuraman,et al.  Complacency and Bias in Human Use of Automation: An Attentional Integration , 2010, Hum. Factors.

[7]  J. McCormick,et al.  Teachers' Attributions for Stress and Their Relationships with Burnout. , 2011 .

[8]  David B. Kaber,et al.  The effects of level of automation and adaptive automation on human performance, situation awareness and workload in a dynamic control task , 2004 .

[9]  Fang Lee Cooke,et al.  The Important Role of the Maintenance Workforce in Technological Change: A Much Neglected Aspect , 2002 .

[10]  Laine Mears,et al.  A complementary Cyber-Human Systems framework for Industry 4.0 Cyber-Physical Systems , 2018 .

[11]  A. Green,et al.  Skill shortages and recruitment difficulties : data sources at a local level , 1992 .

[12]  T. Saaty.  How to Make a Decision: The Analytic Hierarchy Process , 1990 .

[13]  R. Penn.  Skilled maintenance work at British Telecom: findings from the Social Change and Economic Life Research Initiative , 1990 .

[14]  E. Nelson,et al.  A Study of the Validity of the Task Inventory Method of Job Analysis , 1975, Medical care.

[15]  Raja Parasuraman,et al.  Humans and Automation: Use, Misuse, Disuse, Abuse , 1997, Hum. Factors.

[16]  J M Hoc,et al.  From human – machine interaction to human – machine cooperation , 2000, Ergonomics.

[17]  Raja Parasuraman,et al.  Human-Automation Interaction , 2005 .

[18]  T. Saaty.  Decision making — the Analytic Hierarchy and Network Processes (AHP/ANP) , 2004 .

[19]  Raja Parasuraman,et al.  Designing for Flexible Interaction Between Humans and Automation: Delegation Interfaces for Supervisory Control , 2007, Hum. Factors.