The social affordances of e-mail

We believe we are at the beginning of a long journey. There is a lot more information we can extract, mine, and discover. The data model needs to be enlarged to cover a more diverse set of information. The potential payoffs of this effort are high. However, there are very few products out there that provide this type of functionality. The great challenge here is that the information extracted from documents in the knowledge stores is subjective and open to interpretation. This can yield inaccurate and unexpected results from the mining process if not done carefully.