Dialogue in participatory design

Abstract Design processes that involve user participation concern issues of representation in the early stages of design, when users’ needs and expectations are being expressed. A participatory approach is used to investigate the nature of design discussion during the early stages of design. It is shown that the ideology of inclusive design is similar to the ideology of participatory design. The ability of language-use to reveal user preference is explored through the analysis of architect–user conversations. Investigating architect and user interaction revealed that tacit knowledge can be made explicit and the difficulty of generalising user-needs from user statements.

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