论文信息 - Applying quality award criteria in R&D project assessment

Applying quality award criteria in R&D project assessment

Abstract Due to the problematic characteristics and complexity of R&D, the applicability of Total Quality Management (TQM) and quality award criteria in the assessment of a company's R&D process is very challenging. This study concentrates especially on the application of the Malcolm Baldrige Quality Award (MBQA) Criteria to R&D assessments at project level. The applicability of quality award criteria in the assessment of R&D projects is first discussed with the help of a literature review at conceptual level. The meaning of different sub-areas of quality award criteria is analyzed from the point of view of R&D activities and single projects. The measures, performance criteria and concrete measurable aspects for R&D project evaluation are then derived on the basis of the analysis. In the empirical part of the study, the analysis of the utilization of criteria for R&D project assessment is discussed from the viewpoint of a manufacturing company that has successfully applied the Finnish National Quality Award Criteria based on the MBQA. The study gives examples of the derivation of new R&D project measures from the quality award criteria framework.

[1] Donald S. Remer,et al. Measuring R&D Productivity , 1985 .

[2] Robert G. Cooper,et al. Benchmarking new product performance:: Results of the best practices study , 1998 .

[3] Tito Conti,et al. Optimizing self-assessment , 1997 .

[4] Damodar Y. Golhar,et al. Total quality management in an R&D environment , 1997 .

[5] Kenneth B. Kahn. The PDMA Handbook of New Product Development , 1996 .

[6] William E. Souder,et al. Measuring R&D Performance-State of the Art , 1997 .

[7] John S. Oakland,et al. Total Quality Management: The Route to Improving Performance , 1993 .

[8] S. M. Boyer. Total quality management and new product development , 1991 .

[9] J. Davidson,et al. Examining TQM's Legacies for R&D , 2001 .

[10] D. N. P. Murthy,et al. New product development process and total quality management , 1999, PICMET '99: Portland International Conference on Management of Engineering and Technology. Proceedings Vol-1: Book of Summaries (IEEE Cat. No.99CH36310).

[11] Hugo Patiño. Applying Total Quality to R&D at Coors Brewing Company , 1997 .

[12] John R. Hauser,et al. Metrics to evaluate R,D&E , 1997 .

[13] J. Robert Lovett. Quality in R&D: Doing the Right Things Right, All the Time , 1992 .

[14] R. Kaplan,et al. The Balanced Scorecard: Translating Strategy into Action , 1996 .