Research in hospitality systems and technology

Abstract This article firstly addresses the development of systems thinking, particularly in relation to business applications. Distinctions between hard and soft approaches are discussed in relation to human activity systems, such as the hospitality industry. Secondly, the subject of technology transfer is described because of its significance to the successful exploitation of technology within the hospitality industry. This is followed by a review of recent papers which describe particular innovative technological applications within the hospitality industry. In conclusion, parallels are drawn between the key features of soft systems and technology transfer, namely that the successful application of technology within the hospitality industry requires a full recognition of the importance of all people involved with the service, a thorough analysis of the appropriateness of the technology and a detailed plan for the design and implementation of the technology.

[1]  Longman,et al.  Longman dictionary of the English language , 1992 .

[2]  M. Baker,et al.  New perspectives on productivity in hotels: some advances and new directions , 1994 .

[3]  Jamie Murphy,et al.  Restaurant Marketing on the Worldwide Web , 1996 .

[4]  Elizabeth Towell,et al.  Business use of the Internet , 1997, Internet Res..

[5]  Chris Cooper,et al.  Progress in tourism, recreation and hospitality management , 1994 .

[6]  Nick Johns.  Productivity Management through Design and Operation: A Case Study , 1993 .

[7]  L. Willcocks,et al.  Beyond the It Productivity Paradox , 1999 .

[8]  L. Chervenak.  Hotel Technology At the Start of the New Millennium , 1993 .

[9]  C. Handy.  The age of unreason , 1989 .

[10]  N. Niman,et al.  Information Technology: Management Effectiveness and Guest Services , 1993 .

[11]  Frank Go,et al.  Hong Kong , 1909, Asian Social Work.

[12]  C. Grönroos.  From Scientific Management to Service Management , 1994 .

[13]  L. Mullins.  The Hotel and the Open Systems Model of Organisational Analysis , 1993 .

[14]  C. West Churchman,et al.  The Systems Approach , 1979 .

[15]  Amiya Kumar Bagchi,et al.  Technology transfer and human factors , 1987 .

[16]  Clark Hu.  Diverse developments in travel and tourism marketing: a thematic approach , 1996 .

[17]  G. B. Devey,et al.  3 – TECHNOLOGY AND PEOPLE , 1977 .

[18]  Michael L. Kasavana.  PC-based registers: The next generation of point-of-sale technology , 1995 .

[19]  Tom Stonier,et al.  The Wealth of Information , 1983 .

[20]  Galen R. Collins,et al.  Technology needs and perceptions An assessment of the U.S. lodging industry , 1995 .

[21]  Jon-Chao Hong,et al.  Technology Transfer and Human Resource Development , 1994 .

[22]  Ray Pine.  Management of Technological Change in the Catering Industry , 1987 .

[23]  David Kirk,et al.  Hard and soft systems , 1995 .

[24]  Bryn Parry,et al.  Is Chaos Good For Your Profits , 1995 .

[25]  N. McBride.  Business use of the internet: Strategic decision or another bandwagon? , 1997 .

[26]  Robert Johnston,et al.  Operations: From Factory to Service Management , 1994 .

[27]  R. Pine.  Technology transfer in the hotel industry , 1992 .

[28]  D. J. Smith,et al.  Computer Simulation Applications in Service Operations: A Case Study from the Leisure Industry , 1994 .

[29]  G. E. Livingston.  CHAPTER 1 – DEVELOPMENT OF THE SYSTEMS APPROACH TO THE DESIGN OF FOOD SERVICE OPERATIONS , 1979 .

[30]  Brynn Hibbert,et al.  Chaos theory and the dynamics of marketing systems , 1994 .

[31]  Christopher Lovelock,et al.  Competing On Service: Technology and teamwork in supplementary services , 1995 .

[32]  E. Lorenz,et al.  The essence of chaos , 1993 .

[33]  Neil Glass.  Chaos, non-linear systems and day-to-day management , 1996 .

[34]  Liming Zhao,et al.  International technology transfer: A review , 1990 .

[35]  K. Haywood.  A Strategic Approach to Managing Technology , 1990 .

[36]  Peter Checkland,et al.  Soft Systems Methodology in Action , 1990 .

[37]  Arnold Reisman,et al.  A NEW HOSPITAL FOODSERVICE CLASSIFICATION SYSTEM , 1986 .

[38]  Marja J. Verbeeten,et al.  Technology vendors and lodging managers view support they receive. , 1997 .

[39]  D. Kirk.  Environmental management in hotels , 1995 .

[40]  Robert K. Griffin.  A categorization scheme for critical success factors of lodging yield management systems , 1995 .

[41]  J. David,et al.  The Productivity Paradox of Hotel-Industry Technology , 1996 .

[42]  Peter Jones,et al.  Hospitality operating systems , 1995 .

[43]  Robert Grosse,et al.  International Technology Transfer in Services , 1996 .