A Novel Approach to Manage the Moroccan Public Drugs Supply Chain Using the Viable System Model

The Moroccan public drugs supply chain is a complex system of interrelated entities involved in providing drugs to the public hospitals. The supply chain management is conducted by the Procurement Division. The procurement process is very challenging; in fact, the Division faces an enormous amount of complexity which affects its ability to manage the chain efficiently. The Viable System Model can help facing this complexity. It is a well-known model of cybernetic management that helps resolving managerial problems. It seeks the viability of any organization by diagnosing organizational problems as well as their subsequent redesign. This paper is a reflection on the usefulness of the VSM to diagnose and redesign the Procurement Division.1

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