SECTION ONE - STRATEGY 1 Introduction to the Field 2 Operations and Supply Strategy 2A Linear Programming Using the Excel Solver 3 Project Management 4 Product and Service Design SECTION TWO - PROCESSES 5 Strategic Capacity Management 5A Learning Curves 6 Process Analysis 6A Job Design and Work Measurement 7 Manufacturing Processes 7A Facility Layout 8 Service Processes 8A Waiting Line Analysis 9 Six-Sigma Quality 9A Process Capability and SPC SECTION THREE - SUPPLY CHAIN DESIGN 10 Supply Chain Strategy 11 Logistics and Facility Location 12 Lean Manufacturing 13 Operations Consulting and Reengineering SECTION FOUR - PLANNING AND CONTROLLING THE SUPPLY CHAIN 14 Enterprise Resource Planning Systems 15 Demand Management and Forecasting 16 Aggregate Sales and Operations Planning 17 Inventory Control 18 Material Requirements Planning SECTION FIVE - SCHEDULING 19 Scheduling 19A Simulation 20 Constraint Management SUPPLEMENTS A Financial Analysis B Operations Technology APPENDICES A Answers to Selected Problems B Learning Curve Tables C Present Value Table D Negative Exponential Distribution: Values of e-x E Areas of the Cumulative Standard Normal Distribution F Uniformly Distributed Random Digit G Interest Tables