IT Capabilities and Organizational Change: Digging Deeper into the Banking Industry

The importance for organizational performance of aligning IT and organizational change is well recognized in the empirical literature [1], [2], [3] and there are many theoretical approaches that focus on this subject. In this study we use an emergent perspective [3], [4], [5] to show how IT capabilities can help management in strategic planning involving organizational change. The organizational change is studied according to process-level research [6] and the findings describe how IT capabilities can drive this change. The context for our study is the Italian financial industry in its bid to be compliant with the MiFID directive. The method combines quantitative (questionnaire) and qualitative (focus groups) analysis to achieve reliable evidence and results. The sample is composed of 37 Italian financial institutions and the study focuses on theoretical and empirical work.

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