A Conceptual Framework and a Suite of Tools to Support Crisis Management

This article aims at describing an approach to support crisis management. The main idea is to use an original vision of Big-Data to manage the question of collaboration issues in crisis response. On the one hand, this article introduces a general framework that structures the methodology applied in our approach. This framework includes several technical and business dimensions and embeds scientific results that are presented in this article or have been described in previous articles. On the other hand, the resulting implemented suite of tools is also presented with regards to the conceptual framework. Finally, in order to emphasize all the main features described in this article, both the framework and the suite of tools are illustrated and put into action through a scenario extracted from a real exercise.

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