Sharing Knowledge When it Cannot be Made Explicit: The Case of Product Lifecycle Management Systems

Information systems often strengthen a preference for working alone: interoperability as much as interpretation variance restrain the ability of people and systems to interact and to work together within an extended enterprise. In this article, the authors propose to extend product lifecycle management (PLM) systems in order to share not only (1) knowledge that has been made explicit and which is strongly contextualized so that there is no interpretation variance, but also (2) knowledge that cannot be made explicit and which remains tacit knowledge, needing social interaction and shared understanding to be actually shared. The use of a collaborative platform is proposed in this article in order to allow stakeholders to produce a shared understanding of what a concept means through the use of ontologies. The conditions as well as the limits of the proposition are discussed at the end of this article.

[1]  Pierre-Emmanuel Arduin,et al.  From knowledge sharing to collaborative decision making , 2013, Int. J. Inf. Decis. Sci..

[2]  G. Walsham.  Knowledge Management:: The Benefits and Limitations of Computer Systems , 2001 .

[3]  Pierre-Emmanuel Arduin,et al.  Information and Knowledge System , 2015 .

[4]  Brigitte Jordan,et al.  Chapter 3 Ethnographic workplace studies and CSCW , 1996 .

[5]  I. Nonaka,et al.  The Concept of “Ba”: Building a Foundation for Knowledge Creation , 1998 .

[6]  Dimitris Kiritsis,et al.  Semantic technologies for engineering asset life cycle management , 2013 .

[7]  Marie-Hélène Abel,et al.  A Semantic Model for Small and Medium-sized Enterprises to Support Organizational Learning , 2018, KDIR/KMIS.

[8]  Dimitris Kiritsis,et al.  Product relationships management enabler for concurrent engineering and product lifecycle management , 2013, Comput. Ind..

[9]  Araújo,et al.  An Evolutionary theory of economic change , 1983 .

[10]  Hu Yun,et al.  Data model for quality in product lifecycle , 2008, Comput. Ind..

[11]  Zhongxian Wang,et al.  Effective Knowledge Management Using Wikis , 2017, Int. J. Knowl. Based Organ..

[12]  Etienne Wenger,et al.  Communities of Practice: Learning, Meaning, and Identity , 1998 .

[13]  Michael J. Pratt,et al.  Introduction to ISO 10303 - the STEP Standard for Product Data Exchange. pp , 2001, J. Comput. Inf. Sci. Eng..

[14]  Enrico Motta,et al.  Supporting ontology driven document enrichment within communities of practice , 2001, K-CAP '01.

[15]  Kjeld Schmidt,et al.  Taking CSCW seriously , 1992, Computer Supported Cooperative Work (CSCW).

[16]  Steven J. Fenves,et al.  CPM2: A Core Model for Product Data , 2008, J. Comput. Inf. Sci. Eng..

[17]  Joanna Daaboul,et al.  Product life cycle management approach for integration of engineering design and life cycle engineering , 2016, Artificial Intelligence for Engineering Design, Analysis and Manufacturing.

[18]  Harri Haapasalo,et al.  Impact of Trust on Communication in Global Virtual Teams , 2016, Int. J. Knowl. Based Organ..

[19]  Benoît Eynard,et al.  UML based specifications of PDM product structure and workflow , 2004, Comput. Ind..

[20]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[21]  Steve Culley,et al.  Knowledge management in engineering design: personalization and codification , 2004 .

[22]  G Stix,et al.  The mice that warred. , 2001, Scientific American.

[23]  Gregory L. Smith.  Utilization of STEP AP 210 at The Boeing Company , 2002, Comput. Aided Des..

[24]  Marie-Hélène Abel,et al.  Competencies management and learning organizational memory , 2008, J. Knowl. Manag..

[25]  Vladimir Platonov,et al.  Cross-Border Cooperative Network in the Perspective of Innovation Dynamics , 2011, Int. J. Knowl. Based Organ..

[26]  E. Wenger.  Communities of Practice: Learning, Meaning, and Identity , 1998 .

[27]  M. Polanyi.  Sense-Giving and Sense-Reading , 1967, Philosophy.

[28]  M. Polanyi.  Personal Knowledge: Towards a post-critical philosophy , 1959 .

[29]  Mary Lind,et al.  Knowledge Transfer and Team Performance in Distributed Organizations , 2015, Int. J. Knowl. Based Organ..

[30]  Marie-Hélène Abel,et al.  Designing a system to capitalize both social and documentary resources , 2013, Proceedings of the 2013 IEEE 17th International Conference on Computer Supported Cooperative Work in Design (CSCWD).

[31]  Lionel Roucoules,et al.  Specifications and development of interoperability solution dedicated to multiple expertise collaboration in a design framework , 2011 .

[32]  Frédéric Noël,et al.  The PPO design model with respect to digital enterprise technologies among product life cycle , 2008, Int. J. Comput. Integr. Manuf..

[33]  Michael O. Ball,et al.  Collaborative decision making in air traffic management current and future research directions , 2001 .

[34]  Parvathi Chundi,et al.  Identifying Emerging Topics and Content Change from Evolving Document Sets , 2017, Int. J. Knowl. Based Organ..

[35]  Marie-Hélène Abel,et al.  Support for Collaborative Building of a Railway Technical Solution during Tendering , 2011, WSKS.

[36]  Steven J. Fenves,et al.  A core product model for representing design information , 2001 .

[37]  Adolfo Steiger-Garção,et al.  Enabling interoperability of STEP Application Protocols at meta-data and knowledge level , 2006, Int. J. Technol. Manag..

[38]  Alain Bernard,et al.  Generic PLM system for SMEs: Application to an equipment manufacturer , 2012 .

[39]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[40]  Kjeld Schmidt,et al.  Taking CSCW Seriously: Supporting Articulation Work * , 1992 .

[41]  Pierre-Emmanuel Arduin,et al.  On the Use of Cognitive Maps to Identify Meaning Variance , 2014, GDN.

[42]  Jeanne W. Ross,et al.  Enterprise Architecture As Strategy: Creating a Foundation for Business Execution , 2006 .

[43]  Steven J. Fenves,et al.  A product information modeling framework for product lifecycle management , 2005, Comput. Aided Des..

[44]  Dimitris Kiritsis,et al.  Product lifecycle management – from its history to its new role , 2010 .

[45]  Antti Saaksvuori,et al.  Product lifecycle management , 2004 .

[46]  Sebti Foufou,et al.  OntoSTEP: Enriching product model data using ontologies , 2012, Comput. Aided Des..

[47]  James A. Hendler,et al.  The Semantic Web" in Scientific American , 2001 .

[48]  Frédéric Noël,et al.  IPPOP: an open source collaborative design platform to link product, design process and industrial organisation information , 2006 .

[49]  Michel Grundstein,et al.  GAMETH: a constructivist and learning approach to identify and locate crucial knowledge , 2009, Int. J. Knowl. Learn..

[50]  Michael Amberg,et al.  Social Software Support for Collaborative Innovation Development within Organizations , 2012, Int. J. Knowl. Based Organ..

[51]  Benoît Eynard,et al.  Interoperability between a Cooperative Design Modeler and a CAD System: Software Integration versus Data Exchange , 2006 .

[52]  Craig Standing,et al.  An interpretive approach to evaluating information systems: A content, context, process framework , 2006, Eur. J. Oper. Res..

[53]  Michel Grundstein,et al.  From Capitalizing on Company Knowledge to Knowledge Management , 2000 .