Quality management systems: a study of authority and empowerment

This paper examines the types of power in organizations, authority, empowerment, organization politics, employees' resistance to change, leadership style and conflicts within construction organizations which may negate the effective development, implementation and maintenance of quality management systems. The results of a questionnaire and in-depth interviews are analysed. Diverse management factors including support of senior management, appropriate leadership style, cultivating employee's enthusiasm and participation, open communication and feedback must be managed properly to achieve quality management systems in the construction industry. Cet article examine les differents types de pouvoir dans les societes industrielles, l'autorite, le renforcement des moyens d'action, les principes d'organisation, la resistance du personnel au changement, les styles de direction et les conflits a l'interieur des societes du bâtiment et de la construction qui peuvent avoir un effet negatif sur le developpement effic...