Measuring quality in online programs

This study investigates the distance education and information technology literature in an attempt to develop a model to measure quality and learning in online courses. The resulting model is the first proposed to address issues of flexibility, responsiveness, interaction, student learning, technical support, technology, and student satisfaction simultaneously. The reliability and validity of the model are explored with suggestions for future research. As Internet-based education continues to grow worldwide, this model may assist policymakers, faculty, students, and others in making reasonable and informed judgments with regard to the quality of and learning in Internet-based distance education.

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