Applications development by end-users: can quality be improved?

Abstract End-users frequently develop applications to use in their jobs but there is reason to be concerned about the quality of these applications. High error rates have been found in applications developed by end-users in the few empirical studies done. This paper examines one approach to improving application quality which is to provide end-users with training in systems analysis and design methods. The study was conducted via the Internet with real end-users. Though no significant difference was found for some measures of quality, there was a significant improvement in the overall design of an application after an end-user received analysis and design training. This is important information for business managers because a well designed application is more likely to remain accurate and useful over time.

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