ICT Use in Services and the Growth of Digital Content Services

ICT-enabled co-ordination and digital delivery of services are major drivers of service-firm innovation, development and performance. Services’ use of e-business and digital delivery is increasing, and some service sectors are leading in buying and selling over the Internet and in more complex and integrated internal ICT applications that focus on customers and market networks to a greater extent than supply-chain and productionorientated applications common in manufacturing.