The general purpose of this document is to provide an overview of benchmarking and of related activities in Europe. This report intends to offer an introduction and overview of the subject, within the framework of eInclusion. It is by no means an extensive examination or expert report of benchmarking activities but rather an introduction to the field, and a guide for further reading, to be used as a reference text to newcomers in the field of eInclusion. Chapter 1: What is benchmarking? provides an overview of the definitions and the terms related to the subject, such as types of benchmarking, uses of benchmarking, and benchmarking criteria and indicators with examples. Chapter 2: Evaluation methods and tools introduces the issues of validation and automated evaluation tools, and the evaluation of web sites in general. Chapter 3: European benchmarking initiatives presents a couple of major European benchmarking initiatives, the European i2010 Strategy and the WAB Cluster. Chapter 4: National benchmarking initiatives – some good practice examples highlights some of the national benchmarking initiatives that have had impact and success, and which might be of inspiration for others. Chapter 5: Important issues regarding benchmarking wraps up by pointing to some of the problems, important issues and questions that are involved in benchmarking. Chapter 6: Appendix – Examples of national benchmarking initiatives is an overview of the ongoing activities in 14 European countries, provided by the respective EDeAN NCCs. Virtual and physical accessibility of museums (Projekt virtualna in fizična dostopnost do muzejev). 52 6.13.2 Analysis of museum accessibility to children and the disabled (Analiza dostopnosti muzejev otrokom in invalidom) .