Knowledge Management Technologies and Higher Education Processes: Approach to Integration for Performance Improvement

ABSTRACT The adoption and use of technology to support higher education processes has been increasingly affected by knowledge management (KM), learning technologies and emerging support tools for performance improvement. To achieve their goals, higher education institutions must endeavor to align operational processes and organizational learning with KM technology solutions to create a performance improvement environment that strategically leverages KM technologies with higher education processes. Drawing from the concepts based on processes reengineering in higher education, task-technology fit theory and an integrative learning and performance architecture to form the basis for defining our approach, this paper proposes a theoretical approach for integrating KM technologies in higher education processes with a view to achieving improved service deliveries and sustained competitive advantages. By using the reflections from the above concepts to show the links between KM technologies, higher education processes and performance improvement, this paper does not only give guidance for integration of KM technologies in higher education processes, but also act as a catalyst for optimizing higher education process modeling development.

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