Learning to use word processors: problems and prospects

Computer text editors are powerful, but complex, tools. Particularly in the early stages of learning, the complexity of these tools can cause serious problems for users who are not experienced with computers. The problems of new users were studied by asking the users to think out loud while learning to use word-processing systems. In this paper several of the most typical and debilitating problems these users had understanding and following directions in using training manuals, as well as problems understanding and using interface functions to accomplish word processing tasks, are taxonomized and analyzed. Approaches for improving design features of the interface functions and the training methods used for learning are discussed. Catergories and Subject Descriptors: H.1.2 [Models and Principles]: User/Machine Systems-human factors; human information processing: H.4.1 [Information Systems Applications] Office Automation--equipment; word processing; 1.2.6 [Artificial Intelligence]: Learning--analogies; concept learning General Terms: Human Factors Additional

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