Knowledge creation through boundary-spanning

This paper contributes to our understanding of the process of knowledge creation in organisations. Based on a process model, the paper develops propositions relating to factors facilitating knowledge creation in cross-functional work teams. These propositions relate to the constructs of cognitive diversity, transactional memory, trans-specialist knowledge and their contribution to new knowledge development through knowledge boundary spanning.

[1]  Heeseok Lee,et al.  An organizational memory for facilitating knowledge: an application to e-business architecture , 2004, Expert Syst. Appl..

[2]  C. Storto,et al.  Knowledge Creation in Small Manufacturing Firms During Product Innovation: An Empirical Analysis of Cause-effect Relationships Among its Determinants , 2000 .

[3]  Kimberly S. Jaussi,et al.  Functional Background Identity, Diversity, and Individual Performance in Cross-Functional Teams , 2003 .

[4]  Irma Bogenrieder,et al.  Social Architecture as a Prerequisite for Organizational Learning , 2002 .

[5]  Michael D. Ensley,et al.  Shared cognition in top management teams: implications for new venture performance , 2001 .

[6]  K. R. Conner,et al.  A Resource-Based Theory of the Firm: Knowledge Versus Opportunism , 1996 .

[7]  Gabriel Szulanski.  Exploring internal stickiness: Impediments to the transfer of best practice within the firm , 1996 .

[8]  K. Eisenhardt,et al.  Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance , 1999 .

[9]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[10]  Andrew B. Hargadon.  Brokering knowledge: Linking learning and innovation , 2002 .

[11]  Susan M. Houghton,et al.  No Safety in Numbers , 2000 .

[12]  C. Gibson.  From knowledge accumulation to accommodation: cycles of collective cognition in work groups , 2001 .

[13]  Haridimos Tsoukas,et al.  Introduction: Knowledge Construction and Creation in Organizations , 2004 .

[14]  G. Stasser,et al.  Pooling Unshared Information: The Benefits of Knowing How Access to Information Is Distributed among Group Members , 2000 .

[15]  Paul R. Carlile,et al.  Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries , 2004, Organ. Sci..

[16]  Deborah G. . Ancona,et al.  Demography and Design: Predictors of New Product Team Performance , 1992 .

[17]  Kanak Gautam,et al.  The effects of board size and diversity on strategic change , 1994 .

[18]  Scott E. Bryant.  The Impact of Peer Mentoring on Organizational Knowledge Creation and Sharing , 2005 .

[19]  Barbara S. Lawrence,et al.  Perspective---The Black Box of Organizational Demography , 1997 .

[20]  Andrew Hargadon,et al.  When Innovations Meet Institutions: Edison and the Design of the Electric Light , 2001 .

[21]  Susan Leigh Star,et al.  Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 , 1989 .

[22]  C. P. Goodman,et al.  The Tacit Dimension , 2003 .

[23]  R. Grant.  Chapter 8 – Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration , 1999 .

[24]  B. Uzzi,et al.  Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness , 1997 .

[25]  J. Spender.  Making knowledge the basis of a dynamic theory of the firm , 1996 .

[26]  Haridimos Tsoukas,et al.  Introduction: Knowledge-Based Perspectives on Organizations: Situated Knowledge, Novelty, and Communities of Practice , 2002 .

[27]  M. Polanyi.  Chapter 7 – The Tacit Dimension , 1997 .

[28]  H. Simon,et al.  Strategy and organizational evolution , 1993 .

[29]  Brent D. Beal,et al.  The Embeddedness of Organizations: Dialogue & Directions , 1999 .

[30]  Sue Newell,et al.  Knowledge integration processes and dynamics within the context of cross-functional projects , 2003 .

[31]  Steven Postrel,et al.  Special Issue: Knowledge, Knowing, and Organizations: Islands of Shared Knowledge: Specialization and Mutual Understanding in Problem-Solving Teams , 2002, Organ. Sci..

[32]  G. Tan.  Managing Creativity in Organizations: a Total System Approach , 1998 .

[33]  G. Northcraft,et al.  You have printed the following article : Why Differences Make a Difference : A Field Study of Diversity , Conflict , and Performance in Workgroups , 2007 .

[34]  Andrew B. Hargadon,et al.  Brainstorming groups in context: Effectiveness in a product design firm , 1996 .

[35]  Andrew B. Hargadon,et al.  Technology brokering and innovation in a product development firm. , 1997 .

[36]  G. Stasser,et al.  Hidden Profiles: A Brief History , 2003 .

[37]  Clint Chadwick,et al.  TO AGREE OR NOT TO AGREE: THE EFFECTS OF VALUE CONGRUENCE, INDIVIDUAL DEMOGRAPHIC DISSIMILARITY, AND CONFLICT ON WORKGROUP OUTCOMES , 1997 .

[38]  R. Burt.  Structural Holes and Good Ideas1 , 2004, American Journal of Sociology.

[39]  Dean Tjosvold,et al.  Openness among Chinese in conflict : effects of direct discussion and warmth on integrative decision making , 2003 .

[40]  A. Lin.  Knowledge Assets: Securing Competitive Advantage in the Information Economy , 2001 .

[41]  H. Simon.  Bounded Rationality and Organizational Learning , 1991 .

[42]  Daniel Ling,et al.  The Mechanisms of Perception , 1969 .

[43]  M. Tushman.  Special Boundary Roles in the Innovation Process. , 1977 .

[44]  Elisabeth Davenport,et al.  Innovation, knowledge management and the use of space: questioning assumptions about non-traditional office work , 2002, J. Inf. Sci..

[45]  R. Nisbett,et al.  Culture and Cognition , 2002 .

[46]  Jeffrey Pfeffer,et al.  Organizational Demography: Implications for Management , 1985 .

[47]  S. Zahra,et al.  Absorptive Capacity: A Review, Reconceptualization, and Extension , 2002 .

[48]  Richard J. Boland,et al.  Exploring knowledge diversity in knowledge intensive firms: a new role for information systems , 1996 .

[49]  C. D. De Dreu,et al.  Minority dissent and team innovation: the importance of participation in decision making. , 2001, The Journal of applied psychology.

[50]  C. Nemeth,et al.  Better than individuals? The potential benefits of dissent and diversity for group creativity , 2003 .

[51]  D. Dougherty.  Interpretive Barriers to Successful Product Innovation in Large Firms , 1992 .

[52]  Donald A. Schön,et al.  Organizational Learning II: Theory, Method, and Practice , 1995 .

[53]  R. Grant,et al.  Environments: Organizational Capability as Knowledge Integration , 2022 .

[54]  B. Lawrence.  The Black Box of Organizational Demography , 1997 .

[55]  野中 郁次郎,et al.  The knowledge-creating company , 2008 .

[56]  R. Duncan.  Organizational Learning : Implications for organizational design , 1979 .

[57]  I. Nonaka,et al.  The Concept of “Ba”: Building a Foundation for Knowledge Creation , 1998 .

[58]  I. Nonaka,et al.  SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation , 2000 .

[59]  Thomas Johnsen,et al.  A Conceptual Model for Researching the Creation and Operation of Supply Networks , 2004 .

[60]  W. Powell,et al.  The iron cage revisited institutional isomorphism and collective rationality in organizational fields , 1983 .

[61]  H. Tsoukas.  The firm as a distributed knowledge system : A constructionist approach , 1996 .

[62]  William N. Isaacs.  Taking flight: Dialogue, collective thinking, and organizational learning , 1993 .

[63]  Sue Newell,et al.  Chapter 2 – Knowledge integration processes and dynamics within the context of cross-functional projects , 2005 .

[64]  B. Dankbaar,et al.  Creativity in Multidisciplinary New Product Development Teams , 2002 .

[65]  K. Jantke.  Planning for Learning , 2020, The Power of Assessment for Learning: Twenty Years of Research and Practice in UK and US Classrooms.

[66]  Ganesh D. Bhatt,et al.  Information dynamics, learning and knowledge creation in organizations , 2000 .

[67]  C. Cramton.  The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration , 2001 .

[68]  J. Brown,et al.  Knowledge and Organization: A Social-Practice Perspective , 2001 .

[69]  Anit Somech,et al.  Understanding team innovation: The role of team processes and structures. , 2001 .

[70]  C. Un,et al.  Strategies for Knowledge Creation in Firms , 2004 .

[71]  Patrick S. W. Fong,et al.  Knowledge creation in multidisciplinary project teams: an empirical study of the processes and their dynamic interrelationships , 2003 .

[72]  G. Huber.  Organizational Learning: The Contributing Processes and the Literatures , 1991 .

[73]  B. Kogut,et al.  Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology , 1992 .

[74]  K. Eisenhardt,et al.  Knowledge-Based View: A New Theory of Strategy? , 2006 .

[75]  Jeffrey Cummings,et al.  Transferring R&D Knowledge : the Key Factors Affecting Knowledge Transfer Success , 2003 .

[76]  J. Swan,et al.  The Construction of `Communities of Practice' in the Management of Innovation , 2002 .

[77]  I. Janis.  GROUPTHINK AND GROUP DYNAMICS: A SOCIAL PSYCHOLOGICAL ANALYSIS OF DEFECTIVE POLICY DECISIONS* , 1973 .

[78]  A. Collins,et al.  Situated Cognition and the Culture of Learning , 1989 .

[79]  Massimo Marraffa,et al.  Organizational learning II: Theory, method and practice , 1998 .

[80]  Youngjin Yoo,et al.  DEVELOPMENTS OF TRANSACTIVE MEMORY SYSTEMS AND COLLECTIVE MIND IN VIRTUAL TEAMS , 2001 .

[81]  Robert M. Grant,et al.  The knowledge-based view of the firm: Implications for management practice , 1997 .

[82]  J. Brown,et al.  Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation , 1991 .

[83]  Hammad Akbar,et al.  Knowledge Levels and Their Transformation: Towards the Integration of Knowledge Creation and Individual Learning , 2003 .

[84]  Annikki Järvinen,et al.  Modelling reflective and contextual learning at work , 2001 .

[85]  Ezra W. Zuckerman,et al.  Networks, Diversity, and Productivity: The Social Capital of Corporate R&D Teams , 2001 .

[86]  Roderick E. White,et al.  An Organizational Learning Framework : From Intuition to Institution Author ( s ) : , 2007 .

[87]  D. Teece,et al.  DYNAMIC CAPABILITIES AND STRATEGIC MANAGEMENT , 1997 .

[88]  Paul R. Carlile,et al.  A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development , 2002, Organ. Sci..

[89]  Lee Fleming,et al.  Finding the organizational sources of technological breakthroughs: the story of Hewlett‐Packard's thermal ink‐jet , 2002 .