Impact of Uncertainty on Industrial Product-Service System Delivery

Sufficient consideration of uncertainties is essential for successful Industrial Product Service Systems (IPS) delivery, due to their potential impact over cost, schedule and performance. The paper serves the purpose of structuring complexity in IPS delivery by presenting the main categories and types of uncertainties and their impact on the delivery of IPS. Detailed description of the uncertainties and their influence on one another is explained. Additionally, the paper defines the complexity implications of these uncertainties on the IPS delivery. The findings have been derived from the industrial interactions with four major organisations in the defence and aerospace industries and critically analysing the literature.

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