Measuring customer satisfaction: Fact and artifact
暂无分享,去创建一个
[1] M. Okun,et al. A meta-analysis of subjective well-being interventions among elders. , 1990, Psychological bulletin.
[2] T A Fisk,et al. Creating patient satisfaction and loyalty. , 1990, Journal of health care marketing.
[3] S. Sabourin,et al. Self-deception, impression management, and consumer satisfaction with mental health treatment. , 1989 .
[4] Ronald Paul Hill,et al. Mood Manipulation in Marketing Research: An Examination of Potential Confounding Effects: , 1989 .
[5] S. Sabourin. Social Desirability, Psychological Distress, and Consumer Satisfaction With Mental Health Treatment. , 1989 .
[6] Bruce Headey,et al. The sense of relative superiority — Central to well-being , 1988 .
[7] Norbert Schwarz,et al. Priming and communication: Social determinants of information use in judgments of life satisfaction , 1988 .
[8] M. Mcclendon,et al. QUESTION-ORDER EFFECTS ON THE DETERMINANTS OF SUBJECTIVE WELL-BEING , 1988 .
[9] A Parducci,et al. The category effect in social judgment: experimental ratings of happiness. , 1988, Journal of personality and social psychology.
[10] Judith A. Hall,et al. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. , 1988, Social science & medicine.
[11] R. B. Woodruff,et al. Expectations and norms in models of consumer satisfaction. , 1987 .
[12] I. Levin,et al. How information frame influences risky decisions: Between-subjects and within-subject comparisons , 1987 .
[13] Irwin P. Levin,et al. Associative effects of information framing , 1987 .
[14] A. Michalos. An application of multiple discrepancies theory (MDT) to seniors , 1986 .
[15] J. Munson,et al. Values, expectations from the marketing system and product expectations , 1985 .
[16] F. Strack,et al. Happiness and reminiscing: The role of time perspective, affect, and mode of thinking. , 1985, Journal of Personality and Social Psychology.
[17] Norbert Schwarz,et al. Response Scales: Effects of Category Range on Reported Behavior and Comparative Judgments , 1985 .
[18] Dick A. Francken,et al. Socio-economic and demographic determinants of consumer problem perception , 1985 .
[19] Ed Diener,et al. An evaluation of subjective well-being measures , 1985 .
[20] R. Larsen,et al. The Satisfaction with Life Scale , 1985, Journal of personality assessment.
[21] Van Matre Jg,et al. Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects. , 1985 .
[22] B. A. Tanner. A validity scale for the Sharp consumer satisfaction scales. , 1985, Evaluation and program planning.
[23] A. Andreasen. Life Status Changes and Changes in Consumer Preferences and Satisfaction , 1984 .
[24] E. Diener,et al. Subjective well-being. , 1984, Psychological bulletin.
[25] S. Lloyd,et al. Predicting Premarital Relationship Stability: A Methodological Refinement. , 1984 .
[26] David Mazursky,et al. A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process , 1983 .
[27] G. Clore,et al. Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states. , 1983 .
[28] R. McMahon,et al. Consumer satisfaction in behavioral treatment of children: Types, issues, and recommendations , 1983 .
[29] William T. Robinson,et al. Industrial Organization and Consumer Satisfaction-Dissatisfaction , 1983 .
[30] William O. Bearden,et al. Selected Determinants of Consumer Satisfaction and Complaint Reports , 1983 .
[31] N. el-Guebaly,et al. On Evaluating Patient Satisfaction: Methodological Issues * , 1983, Canadian journal of psychiatry. Revue canadienne de psychiatrie.
[32] Marsha L. Richins. Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study , 1983 .
[33] J. Lebow,et al. Research assessing consumer satisfaction with mental health treatment: a review of findings. , 1983, Evaluation and program planning.
[34] J. Ware,et al. Behavioral consequences of consumer dissatisfaction with medical care. , 1983, Evaluation and program planning.
[35] R. N. Maddox,et al. The structure of consumers' satisfaction: Cross-product comparisons , 1982 .
[36] J Lebow,et al. Consumer satisfaction with mental health treatment. , 1982, Psychological bulletin.
[37] Preferences Scientific. Kahneman, Daniel, and Amos Tversky. , 1982 .
[38] John P. Robinson,et al. Questions and answers in attitude surveys , 1982 .
[39] A. Tversky,et al. The framing of decisions and the psychology of choice. , 1981, Science.
[40] R. Oliver. Measurement and evaluation of satisfaction processes in retail settings. , 1981 .
[41] Angus Campbell,et al. The sense of well-being in America , 1981 .
[42] C. Attkisson,et al. Artifact in client satisfaction assessment: experience in community mental health settings. , 1981, Evaluation and program planning.
[43] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[44] W. Froming,et al. The Mood Survey: A Personality Measure of Happy and Sad Moods , 1980 .
[45] R. Westbrook,et al. Intrapersonal Affective Influences on Consumer Satisfaction with Products , 1980 .
[46] R. Westbrook. A Rating Scale for Measuring Product/ Service Satisfaction , 1980 .
[47] Joseph A. Cote,et al. An Exploratory Study of Non-Product-Related Influences Upon Consumer Satisfaction , 1980 .
[48] A. Tversky,et al. Prospect Theory : An Analysis of Decision under Risk Author ( s ) : , 2007 .
[49] Ronald D. Anderson,et al. Evaluating the Relationships among Attitude toward Business, Product Satisfaction, Experience, and Search Effort , 1979 .
[50] Tom W. Smith. Happiness: Time trends, seasonal variations, intersurvey differences, and other mysteries. , 1979 .
[51] A. Tversky,et al. Prospect theory: analysis of decision under risk , 1979 .
[52] L. Willerman. The psychology of individual and group differences , 1979 .
[53] Joseph W. Newman,et al. An Analysis of Shopper Dissatisfaction for Major Household Appliances , 1978 .
[54] J. Ware. Effects of Acquiescent Response Set on Patient Satisfaction Ratings , 1978, Medical care.
[55] A. Stewart,et al. The measurement and meaning of patient satisfaction. , 1978, Health & medical care services review.
[56] A. Isen,et al. Affect, accessibility of material in memory, and behavior: a cognitive loop? , 1978, Journal of personality and social psychology.
[57] Jack L. Engledow. Was consumer satisfaction a pig in a poke , 1977 .
[58] Frank M. Andrews,et al. Social Indicators of Well-Being , 1976 .
[59] David J. Reibstein,et al. Number of choices and perceived decision freedom as a determinant of satisfaction and consumer behavior. , 1975 .
[60] J. Jacoby,et al. Brand Choice Behavior as a Function of Information Load: Replication and Extension , 1974 .
[61] J. Jacoby,et al. Brand Choice Behavior as a Function of Information Load , 1974 .
[62] Rolph E. Anderson. Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance , 1973 .
[63] J. E. Swan. Experimental Analysis of Predecision Information Seeking , 1969 .
[64] T. Dalenius,et al. Reducing the cost of surveys , 1968 .
[65] A. Parducci. Category judgment: a range-frequency model. , 1965, Psychological review.
[66] Richard N. Cardozo. An Experimental Study of Customer Effort, Expectation, and Satisfaction , 1965 .