Participant Satisfaction with the Vocational Rehabilitation Process
暂无分享,去创建一个
[1] K. Schaefer. E-Space Inclusion: A Case for the Americans with Disabilities Act in Cyberspace , 2003 .
[2] D. W. Barclay,et al. The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships , 1997 .
[3] E. Yerxa. Health and the human spirit for occupation. , 1998, The American journal of occupational therapy : official publication of the American Occupational Therapy Association.
[4] J. Kosciulek. A Multidimensional Approach to the Structure of Consumer Satisfaction with Vocational Rehabilitation Services , 2003 .
[5] A. Beelen,et al. Validity of the Canadian Occupational Performance Measure: a client-centred outcome measurement , 2004, Clinical rehabilitation.
[6] Gert Jan Gelderblom,et al. The Assessment of Assistive Technology Outcomes, Effects and Costs , 2002 .
[7] C. Wolfson,et al. Reliability, validity, and applicability of the Quebec User Evaluation of Satisfaction with assistive Technology (QUEST 2.0) for adults with multiple sclerosis , 2002, Disability and rehabilitation.
[8] Nick Ellis,et al. Business and HE links: the search for meaningful relationships in the placement marketplace ‐ part one , 1998 .
[9] David Myers,et al. Psychology of happiness , 2007, Scholarpedia.
[10] Ronna C. Turner,et al. Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation , 2004 .
[11] D. Lustig,et al. The working alliance: Rehabilitation outcomes for persons with severe mental illness , 2004 .
[12] F. Dwyer,et al. Developing Buyer-Seller Relationships , 1987 .
[13] A. Paulson,et al. Service Quality Assessment of Workers' Compensation Health Care Delivery Programs in New York State Using SERVQUAL , 2004, Health marketing quarterly.
[14] José Luis Sevillano,et al. Analysis of tremor in handicapped people for the design of computer interfaces , 2001 .
[15] J W Peltier,et al. Dissecting the HMO-benefits managers relationship: what to measure and why. , 2000, Marketing health services.
[16] Randi Priluck,et al. Relationship marketing can mitigate product and service failures , 2003 .
[17] S. Jedeloo,et al. Client satisfaction with service delivery of assistive technology for outdoor mobility , 2002, Disability and rehabilitation.
[18] M. A. Richard. A Discrepancy Model for Measuring Consumer Satisfaction with Rehabilitation Services , 2000 .
[19] L. Berry. Relationship marketing of services—growing interest, emerging perspectives , 1995 .
[20] T. Zastowny,et al. Patient satisfaction with mental health services: a meta-analysis to establish norms. , 1983, Evaluation and program planning.
[21] D. Lustig,et al. The Relationship Between Working Alliance and Rehabilitation Outcomes , 2002 .
[22] J. Ware,et al. Behavioral consequences of consumer dissatisfaction with medical care. , 1983, Evaluation and program planning.
[23] Egil Kjerstad,et al. Skill formation among vocational rehabilitation clients – public policy vs private incentives , 2003 .
[24] J. R. French,et al. The bases of social power. , 1959 .
[25] Charles A. Scherbaum,et al. The Assessment of Attitudes Toward Individuals With Disabilities in the Workplace , 2003, The Journal of psychology.
[26] W. Hargreaves,et al. Assessment of client/patient satisfaction: development of a general scale. , 1979, Evaluation and program planning.
[27] Joseph P. Lane. The Science and Practice of Technology Transfer in the Field of Assistive Technology: An Introduction to the Special Issue , 2003 .
[28] S. Bell,et al. When customers disappoint: A model of relational internal marketing and customer complaints , 2004 .
[29] T. Zastowny,et al. Patient satisfaction with mental health services. , 1988, QRB. Quality review bulletin.
[30] A. Hausman,et al. Modeling the patient-physician service encounter: Improving patient outcomes , 2004 .
[31] E. Gummesson. Relationship marketing as a paradigm shift: some conclusions from the 30R approach , 1997 .
[32] J. Schibrowsky,et al. Relationships building. Measure service quality across health care encounters. , 1998, Marketing health services.
[33] J. Ekholm,et al. Factors associated with successful vocational rehabilitation in a Swedish rural area. , 2001, Journal of rehabilitation medicine.
[34] A. Parasuraman,et al. Marketing Services: Competing Through Quality , 1991 .
[35] Dwayne D. Gremler,et al. Understanding Relationship Marketing Outcomes , 2002 .
[36] K. W. Reagles. Development of a Scale of Client Satisfaction for Clients Receiving Vocational Rehabilitation Counseling Services. , 1972 .
[37] Dianna L. Stone,et al. A Model of Factors Affecting the Treatment of Disabled Individuals in Organizations , 1996 .
[38] A. Nill,et al. Internal Marketing, Nurse Loyalty and Relationship Marketing , 2004, Health marketing quarterly.
[39] Ajay K. Kohli. Determinants of Influence in Organizational Buying: A Contingency Approach , 1989 .
[40] M. Jahoda,et al. Work, employment, and unemployment: Values, theories, and approaches in social research. , 1981 .
[41] Rooshey Hasnain,et al. Person-Centered Planning: A Gateway to Improving Vocational Rehabilitation Services for Culturally Diverse Individuals with Disabilities. (Person Centered Planning) , 2003 .
[42] L. Wilson,et al. Coping Strategies as Predictors and Mediators of Disability-Related Variables and Psychosocial Adaptation , 2003 .
[43] D. R. Lewis,et al. Assessing state vocational rehabilitation performance in serving individuals with disability , 2003 .
[44] Lawrence A. Crosby,et al. Relationship Quality in Services Selling: An Interpersonal Influence Perspective: , 1990 .
[45] A. Meyer. The philosophy of occupation therapy. Reprinted from the Archives of Occupational Therapy, Volume 1, pp. 1-10, 1922. , 1977, The American journal of occupational therapy : official publication of the American Occupational Therapy Association.
[46] Acsw John T. Pardeck. Americans with Disabilities Act of 1990 , 1997 .
[47] Michele E. Capella,et al. The Relationship Between Counselor Job Satisfaction and Consumer Satisfaction in Vocational Rehabilitation , 2004 .
[48] John A. Czepiel. Service encounters and service relationships: Implications for research , 1990 .
[49] Jagdip Singh,et al. Consumer Trust, Value, and Loyalty in Relational Exchanges , 2002 .