Retooling the Organization

Even in this age of “Continued Process Improvements” where companies are paying increasing attention to their processes, attention may fail to be focused on day-to-day details in actual procedures until a tool is applied to the job. This paper addresses case studies that illustrate common pitfalls encounted when introducing automation into organizations. The conclusion supported by these illustrations is that technology insertion should be planned and that people are the most important factor in planning for change.