On emergence and forcing in information systems grounded theory studies: the case of Strauss and Corbin

Grounded theory method (GTM), which has been increasingly used in the information systems (IS) field, is a contested method. GTM has even been viewed as a family of methods by Antony Bryant and Kathy Charmaz in the respected ‘Handbook of Grounded Theory’. One debate that is of particular relevance is about the metaphor of ‘emergence’ and the most basic rule of GTM – that researchers should not force preconceived conceptualizations on data. This debate has its origins in a dispute between the two co-founders of grounded theory, Barney Glaser and Anselm Strauss. Glaser criticized Strauss for the introduction of the stage of axial coding and the use of one single coding paradigm. In his view, the paradigm is too rigid, forces data, hinders emergence, and leads to conceptual description instead of grounded theory. It is perhaps surprising then, that this debate has so far been conducted without any empirical evidence in support of the proposition that the Strauss and Corbin version of grounded theory might result in forcing. In this article, we analyse IS studies in top journals where Straussian grounded theory procedures – which have found most adherents in the IS discipline – are utilized. We provide detailed insights into the use and the impact of axial coding and the coding paradigm. We find that the researchers’ use of Straussian coding procedures in the IS field is on a level that is conscious and deliberative. We relate our findings to the broader debate about the contested nature of GTM, and find that axial coding and the coding paradigm are an exemplar that shows that GTM is an evolving method that is subject to idiosyncratic interpretations and flexible deployment. Our findings, we argue, are in line with the more recent development of constructivist grounded theory that holds that grounded theories are not discovered, they are constructed, based on conscious decisions and interpretive acts. We also put forward three propositions, and five guidelines, intended to assist IS researchers in constructing grounded theories using Straussian coding procedures, while adhering to the primacy of avoiding preconceptions.

[1]  A. Strauss,et al.  Basics of qualitative research: Grounded theory procedures and techniques. , 1993 .

[2]  J. Gosby MEDIA REVIEWS: Basics of Qualitative Research - Techniques and Procedures for Developing Grounded Theory 2nd Edition by A. Strauss and J. Corbin. Sage Publications, , 2000 .

[3]  Diane M. Strong,et al.  Understanding Organization-Enterprise System Fit: A Path to Theorizing the Information Technology Artifact , 2010, MIS Q..

[4]  Mercer Jennifer Ann,et al.  PUBLICATION manual of the American Psychological Association. , 1952, Psychological bulletin.

[5]  Michael J. Gallivan,et al.  Another road to IT turnover: the entrepreneurial path , 2009, Eur. J. Inf. Syst..

[6]  Bg Glaser,et al.  The grounded theory perspective Theoretical coding. , 2005 .

[7]  Mireia Valverde,et al.  Waiting in line for online services: a qualitative study of the user's perspective , 2006, Inf. Syst. J..

[8]  Michael D. Myers,et al.  A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems , 1999, MIS Q..

[9]  E. Brink,et al.  Constructing grounded theory : A practical guide through qualitative analysis , 2006 .

[10]  A. Strauss,et al.  Grounded theory methodology: An overview. , 1994 .

[11]  Brian Fitzgerald,et al.  From Peer Production to Productization: A Study of Socially Enabled Business Exchanges in Open Source Service Networks , 2008, Inf. Syst. Res..

[12]  B. Glaser Theoretical Sensitivity: Advances in the Methodology of Grounded Theory , 1978 .

[13]  Sue Newell,et al.  The process of global knowledge integration: a case study of a multinational investment bank's Y2K program , 2001, Eur. J. Inf. Syst..

[14]  Sandeep Purao,et al.  Software architectures: Blueprint, Literature, Language or Decision? , 2008, Eur. J. Inf. Syst..

[15]  P N Stern,et al.  Grounded theory as feminist research methodology. , 1996, Journal of advanced nursing.

[16]  Daniel Robey,et al.  Deciding to upgrade packaged software: a comparative case study of motives, contingencies and dependencies , 2007, Eur. J. Inf. Syst..

[17]  C. Brodsky The Discovery of Grounded Theory: Strategies for Qualitative Research , 1968 .

[18]  Allen S. Lee Editor's comments: research in information systems: what we haven't learned , 2001 .

[19]  M. Lynne Markus,et al.  A Foundation for the Study of IT Effects: A New Look at DeSanctis and Poole's Concepts of Structural Features and Spirit , 2008, J. Assoc. Inf. Syst..

[20]  Neil F. Doherty,et al.  A re-conceptualization of the interpretive flexibility of information technologies: redressing the balance between the social and the technical , 2006, Eur. J. Inf. Syst..

[21]  Björn Niehaves,et al.  Reconstructing the giant: On the importance of rigour in documenting the literature search process , 2009, ECIS.

[22]  U. Kelle The Development of Categories: Different Approaches in Grounded Theory , 2007 .

[23]  Karen Locke,et al.  Rewriting the Discovery of Grounded Theory after 25 Years? , 1996 .

[24]  Laurie J. Kirsch,et al.  Deploying Common Systems Globally: The Dynamics of Control , 2004, Inf. Syst. Res..

[25]  Robert Liebendorfer Mind, self and society , 1960 .

[26]  J. D. Roode,et al.  Glaserian and Straussian grounded theory: similar or completely different? , 2009, SAICSIT '09.

[27]  B. Glaser Basics of Grounded Theory Analysis: Emergence Vs. Forcing , 1992 .

[28]  Kieran Conboy,et al.  Project failure en masse: a study of loose budgetary control in ISD projects , 2010, Eur. J. Inf. Syst..

[29]  I. Dey Grounding grounded theory : guidelines for qualitative inquiry , 1999 .

[30]  Geoff Walsham,et al.  Interpretive case studies in IS research: nature and method , 1995 .

[31]  Ray J. Paul,et al.  The European Information Systems Academy , 2007, Eur. J. Inf. Syst..

[32]  Gordon B. Davis,et al.  An Investigation of Media Selection Among Directors and Managers: From "Self" to "Other" Orientation , 1998, MIS Q..

[33]  Jean Hartley,et al.  Case study research , 2004 .

[34]  Cathy Urquhart,et al.  Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems , 2009, Inf. Syst. J..

[35]  F. Myrick,et al.  Grounded Theory: An Exploration of Process and Procedure , 2006, Qualitative health research.

[36]  B DavisGordon,et al.  An investigation of media selection among directors and managers , 1998 .

[37]  R. Yin Case Study Research: Design and Methods , 1984 .

[38]  Gerardine DeSanctis,et al.  Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory , 1994 .

[39]  James D. Herbsleb,et al.  Team Knowledge and Coordination in Geographically Distributed Software Development , 2007, J. Manag. Inf. Syst..

[40]  Pär J. Ågerfalk,et al.  Outsourcing to an Unknown Workforce: Exploring Opensourcing as a Global Sourcing Strategy , 2008, MIS Q..

[41]  A. Clarke Situational Analysis: Grounded Theory After the Postmodern Turn , 2005 .

[42]  Edgar A. Maldonado The Process of Introducing FLOSS in the Public Administration: The Case of Venezuela , 2010, J. Assoc. Inf. Syst..

[43]  N. Hoffart Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory , 2000 .

[44]  Pär J. Ågerfalk,et al.  Two-Stage Offshoring: An Investigation of the Irish Bridge , 2008, MIS Q..

[45]  Shan Ling Pan,et al.  Managing user acceptance towards enterprise resource planning (ERP) systems – understanding the dissonance between user expectations and managerial policies , 2005, Eur. J. Inf. Syst..

[46]  C. Urquhart An encounter with grounded theory: tackling the practical and philosophical issues , 2001 .

[47]  Saonee Sarker,et al.  An Exploration into the Process of Requirements Elicitation: A Grounded Approach , 2010, J. Assoc. Inf. Syst..

[48]  J. E. Boychuk Duchscher,et al.  Grounded theory: reflections on the emergence vs. forcing debate. , 2004, Journal of advanced nursing.

[49]  Laurie J. Kirsch,et al.  Portfolios of Control Modes and IS Project Management , 1997, Inf. Syst. Res..

[50]  R. Emerson,et al.  Contemporary Field Research: A Collection of Readings , 1983 .

[51]  Mark Keil,et al.  Reporting bad news on software projects: the effects of culturally constituted views of face‐saving , 2007, Inf. Syst. J..

[52]  Anselm L. Strauss,et al.  Basics of qualitative research : techniques and procedures for developing grounded theory , 1998 .

[53]  Judy E. Scott Facilitating Interorganizational Learning with Information Technology , 2000, J. Manag. Inf. Syst..

[54]  Peng Xu,et al.  Software Process Tailoring: An Empirical Investigation , 2007, J. Manag. Inf. Syst..

[55]  Richard Baskerville,et al.  Agile requirements engineering practices and challenges: an empirical study , 2007, Inf. Syst. J..

[56]  A. Clarke Situational Analyses: Grounded Theory Mapping After the Postmodern Turn , 2003 .

[57]  K. Francis,et al.  The Development of Constructivist Grounded Theory , 2006 .

[58]  Jan Pries-Heje,et al.  Short cycle time systems development , 2004, Inf. Syst. J..

[59]  Brian Webb,et al.  A Method to Bridge the Gap between Breadth and Depth in IS Narrative Analysis , 2007, J. Assoc. Inf. Syst..

[60]  Jeanne W. Ross,et al.  From the Vendor's Perspective: Exploring the Value Proposition in Information Technology Outsourcing 1, 2 , 2003 .

[61]  L. Robrecht Grounded Theory: Evolving Methods , 1995 .

[62]  C. Urquhart Grounded Theory for Qualitative Research: A Practical Guide , 2012 .

[63]  Ned Kock,et al.  Asynchronous and distributed process improvement: the role of collaborative technologies , 2001, Inf. Syst. J..

[64]  A. Strauss,et al.  Basics of Qualitative Research , 1992 .

[65]  Jan Pries-Heje,et al.  Grounded action research: a method for understanding IT in practice , 1999 .

[66]  Wanda J. Orlikowski,et al.  Research Commentary: Desperately Seeking the "IT" in IT Research - A Call to Theorizing the IT Artifact , 2001, Inf. Syst. Res..

[67]  Wanda J. Orlikowski,et al.  CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development , 1993, MIS Q..

[68]  Robert Jones,et al.  Grounded theory and management research: a lack of integrity? , 2007 .

[69]  T K LimEric,et al.  Managing user acceptance towards enterprise resource planning (ERP) systems , 2005 .

[70]  Trevor Wood-Harper,et al.  The shaping of I.T. trajectories: evidence from the U.K. public sector , 2006, Eur. J. Inf. Syst..

[71]  R. Suddaby From the Editors: What Grounded Theory is Not , 2006 .

[72]  Linda S. Lotto Qualitative Data Analysis: A Sourcebook of New Methods , 1986 .

[73]  Rikard Lindgren,et al.  Design Principles for Competence Management Systems: A Synthesis of an Action Research Study , 2004, MIS Q..

[74]  Galal H. Galal-Edeen,et al.  From contexts to constructs: the use of grounded theory in operationalising contingent process models , 2001, Eur. J. Inf. Syst..

[75]  Rajiv Kishore,et al.  The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study , 2009, MIS Q..

[76]  Nelson E. King,et al.  Enacting computer workaround practices within a medication dispensing system , 2008, Eur. J. Inf. Syst..

[77]  Ray Hackney,et al.  Towards an e-Government efficiency agenda: the impact of information and communication behaviour on e-Reverse auctions in public sector procurement , 2007, Eur. J. Inf. Syst..

[78]  J. Dewey Human Nature and Conduct , 1921 .

[79]  Shirley Gregor,et al.  Rethinking organisational size in IS research: meaning, measurement and redevelopment , 2009, Eur. J. Inf. Syst..

[80]  Sherry D. Ryan,et al.  Considering Social Subsystem Costs and Benefits in Information Technology Investment Decisions: A View from the Field on Anticipated Payoffs , 2000, J. Manag. Inf. Syst..

[81]  Jan Pries-Heje,et al.  A multiple-theory analysis of a diffusion of information technology case , 2001, Inf. Syst. J..

[82]  Brent Lyle Work,et al.  Patterns of software quality management in TickIT certified firms , 2002, Eur. J. Inf. Syst..

[83]  Markos Goulielmos,et al.  Systems development approach: transcending methodology , 2004, Inf. Syst. J..

[84]  J. Whitney Case Study Research , 1999 .

[85]  Rosío Alvarez,et al.  Examining technology, structure and identity during an Enterprise System implementation , 2008, Inf. Syst. J..

[86]  Leiser Silva,et al.  Information Flow Impediments in Disaster Relief Supply Chains , 2009, J. Assoc. Inf. Syst..

[87]  M. Tejeda,et al.  Book Review: Clarke, A. E. (2005). Situational analysis: Grounded theory after the postmodern turn. Thousand Oaks, CA: Sage , 2007 .

[88]  Ojelanki K. Ngwenyama,et al.  Virtual team collaboration: building shared meaning, resolving breakdowns and creating translucence , 2009, Inf. Syst. J..

[89]  A. Bryant Re-grounding Grounded Theory , 2002 .

[90]  C. Urquhart The evolving nature of grounded theory method: the case of the information systems discipline , 2007 .

[91]  Pamela Jordan Basics of qualitative research: Grounded theory procedures and techniques , 1994 .

[92]  Moez Limayem,et al.  The role of modelling in achieving information systems success: UML to the rescue? , 2009, Inf. Syst. J..

[93]  Ulrich Remus,et al.  A multi‐method, holistic strategy for researching critical success factors in IT projects , 2010, Inf. Syst. J..

[94]  Ulrike Schultze,et al.  A Confessional Account of an Ethnography About Knowledge Work , 2000, MIS Q..

[95]  A. Strauss,et al.  The discovery of grounded theory: strategies for qualitative research aldine de gruyter , 1968 .

[96]  David J. Pauleen,et al.  An Inductively Derived Model of Leader-Initiated Relationship Building with Virtual Team Members , 2003, J. Manag. Inf. Syst..

[97]  Henri Barki,et al.  User Participation in Information Systems Security Risk Management , 2010, MIS Q..

[98]  Irwin Brown,et al.  Profiling grounded theory approaches in information systems research , 2013, Eur. J. Inf. Syst..

[99]  A. Strauss,et al.  Grounded theory , 2017 .

[100]  Patrick Finnegan,et al.  Intermediaries in inter-organisational networks: building a theory of electronic marketplace performance , 2010 .

[101]  Anselm L. Strauss,et al.  Qualitative Analysis For Social Scientists , 1987 .

[102]  Paul M. Leonardi,et al.  When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies , 2011, MIS Q..

[103]  Shirley Gregor,et al.  The Nature of Theory in Information Systems , 2006, MIS Q..

[104]  K. Melia Rediscovering Glaser , 1996 .

[105]  J. Kendall Axial Coding and the Grounded Theory Controversy , 1999, Western journal of nursing research.

[106]  K. Charmaz,et al.  The sage handbook of grounded theory , 2007 .

[107]  Steven Jones,et al.  Understanding IS evaluation as a complex social process: a case study of a UK local authority , 2001, Eur. J. Inf. Syst..

[108]  A. Strauss,et al.  Grounded Theory in Practice , 1997 .

[109]  H. Heath,et al.  Developing a grounded theory approach: a comparison of Glaser and Strauss. , 2004, International journal of nursing studies.