From Healthcare to Human-Computer Interaction: Using Framework Analysis Within Qualitative Inquiry

One of the primary methods used by healthcare researchers following qualitative inquiry is framework analysis. The method lends itself to revealing patterns within a matrix, which can be easier than attempting to surface patterns across pages of coded text. However, despite the reliance of framework analysis by healthcare researchers, few Human-Computer Interaction researchers have used the method. It is not clear why this is the case. Within this paper, the authors demonstrate a step-by-step empirical example of framework analysis within a Human-Computer Interaction project consisting of 16 interviews; thereafter discussing the benefits of the method.