Petri net model for supply-chain quality conflict resolution of a complex product

Purpose – This paper aims to develop a Petri net model for analyzing the quality conflict and its resolution of a complex product. The result aims to assist decision makers (DMs) to properly select their activities when a quality conflict has happened.Design/methodology/approach – According to the features of Petri net and conflict analysis theory, a novel Petri net for conflict analysis (PNCA) is designed which contains transition and preference labels to describe DMs' decision activities and profit comparisons. Additionally, a generating approach is proposed, which can help DMs to construct a PNCA. Furthermore, based on players' bounded rationality, the equilibrium of PNCA is studied to provide scientific supports for DMs' decision‐making. A case study on an aircraft production system is conducted to demonstrate the feasibility and effectiveness of the new model, which furnishes a fresh perspective on the supply chain quality management of a complex product.Findings – A new methodology is proposed for t...