Modelling interactions as queues

Queueing Modelling is proposed in the domain of Intelligent User Interfaces and, more generally, in the field of Human-Computer Interaction. It is argued that Queueing Modelling can facilitate assessment of the current state and prediction of the future behaviour of user-computer interaction. This assessment can be used as the basis for adaptations either at design-time or at run-time, and can benefit the development and evaluation of adaptable or adaptive user interfaces. In order to illustrate our approach, we present specific queueing systems which model the sensory load of the user in the context of Intelligent Multimedia User Interfaces. Indicative adaptation policies that build on this analysis are also exemplified.

[1]  Adamantios Koumpis,et al.  Deciding 'What', 'When', 'Why', and 'How' to Adapt in Intelligent Multimedia Presentation Systems , 1996 .

[2]  Carl M. Harris,et al.  Fundamentals of queueing theory , 1975 .

[3]  M. A. Life,et al.  Simulation and the user interface , 1991 .

[4]  Carl M. Harris,et al.  Fundamentals of queueing theory (2nd ed.). , 1985 .

[5]  Pedro Szekely.  Structuring programs to support intelligent interfaces , 1991 .

[6]  Mark T. Maybury,et al.  Intelligent multimedia interfaces , 1994, CHI Conference Companion.

[7]  Antonio C. Siochi,et al.  Computer analysis of user interfaces based on repetition in transcripts of user sessions , 1991, TOIS.

[8]  Eduard H. Hovy,et al.  On the Knowledge Underlying Multimedia Presentations , 1991, AAAI Workshop on Intelligent Multimedia Interfaces.

[9]  Constantine Stephanidis.  Towards user interfaces for all: some critical issues , 1995 .

[10]  Edward D. Lazowska,et al.  Adaptive load sharing in homogeneous distributed systems , 1986, IEEE Transactions on Software Engineering.

[11]  Russell Beale,et al.  Analysis of user behaviour as time series , 1993 .

[12]  Ernest A. Edmonds.  The future of intelligent interfaces: not just “how?”, but “what?” and “why?” , 1993, IUI '93.

[13]  James A. Whittaker.  Markov Chain Techniques for Software Testing and Reliability Analysis, PhD Dissertation , 1992 .

[14]  Isi Mitrani,et al.  Routing in the Presence of Breakdowns , 1994, Perform. Evaluation.

[15]  Angel R. Puerta.  The study of models of intelligent interfaces , 1993, IUI '93.