A mixed methods approach to electronic word-of-mouth in the open-market context
暂无分享,去创建一个
Hee-Woong Kim | So-Hyun Lee | Seung-Eui Noh | Hee-Woong Kim | So-Hyun Lee | Seung-Eui Noh | So-Hyun Lee
[1] Yu Ri Lee,et al. Comparative Study on the Trust and Purchase Intention of Korean and Chinese Consumers by Web Design Factors of Open Market Websites , 2012 .
[2] E. Anderson. Customer Satisfaction and Word of Mouth , 1998 .
[3] Rudolf R. Sinkovics,et al. Information technology and organizational performance within international business to business relationships: A review and an integrated conceptual framework , 2008 .
[4] M. Gilly,et al. We Are What We Post? Self‐Presentation in Personal Web Space , 2003 .
[5] P. Adler. Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism , 2001 .
[6] Jure Leskovec,et al. The dynamics of viral marketing , 2005, EC '06.
[7] H. Kelley,et al. Interpersonal relations: A theory of interdependence , 1978 .
[8] Mark S. Johnson,et al. The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships , 1999 .
[9] Angelika Dimoka,et al. The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation , 2006, Inf. Syst. Res..
[10] Daniel L. Sherrell,et al. Consumer Search: An Extended Framework , 1986 .
[11] Anselm L. Strauss,et al. Basics of qualitative research : techniques and procedures for developing grounded theory , 1998 .
[12] Qimei Chen,et al. Attitude Toward The Site II: New Information , 2002, Journal of Advertising Research.
[13] Mary Jo Bitner,et al. Evaluating service encounters: The effects of physical surroundings and employee responses. , 1990 .
[14] Andrew J. Czaplewski,et al. eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty , 2006 .
[15] J. Gosby. MEDIA REVIEWS: Basics of Qualitative Research - Techniques and Procedures for Developing Grounded Theory 2nd Edition by A. Strauss and J. Corbin. Sage Publications, , 2000 .
[16] R. Oliver. Whence Consumer Loyalty? , 1999 .
[17] Robert W. Zmud,et al. Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Factors, and Organizational Climate , 2005, MIS Q..
[18] Viswanath Venkatesh,et al. Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems , 2013, MIS Q..
[19] Rachelle Annechino,et al. Bridging the Qualitative-Quantitative Software Divide , 2010, Field methods.
[20] Peter A. Dacin,et al. Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context , 2005 .
[21] David Schuff,et al. What Makes a Helpful Review? A Study of Customer Reviews on Amazon.com , 2010 .
[22] Jae-Nam Lee,et al. The long tail or the short tail: The category-specific impact of eWOM on sales distribution , 2011, Decis. Support Syst..
[23] Xiaolong Jin,et al. Exploring social influence via posterior effect of word-of-mouth recommendations , 2012, WSDM '12.
[24] Shu-Chuan Chu,et al. Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites , 2011 .
[25] Sumeet Gupta,et al. The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase , 2007, Int. J. Electron. Commer..
[26] Paul Israel,et al. The Sources of Innovation , 1990 .
[27] Mira Lee,et al. Electronic word of mouth (eWOM) , 2009 .
[28] Atreyi Kankanhalli,et al. What Motivates People to Purchase Digital Items on Virtual Community Websites? The Desire for Online Self-Presentation , 2012, Inf. Syst. Res..
[29] K. Ruyter,et al. Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction , 1998 .
[30] Sylwia Męcfal. Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 , 2012 .
[31] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[32] David Walker,et al. Measuring and managing brand loyalty , 2001 .
[33] A. Maslow. A Theory of Human Motivation , 1943 .
[34] E. Goffman. The Presentation of Self in Everyday Life , 1959 .
[35] Marsha L. Richins,et al. The Role of Evolvement and Opinion Leadership in Consumer Word-Of-Mouth: an Implicit Model Made Explicit , 1988 .
[36] Anindya Ghose,et al. Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets , 2008, Inf. Syst. Res..
[37] Marsha L. Richins. Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study , 1983 .
[38] Lorin M. Hitt,et al. Self Selection and Information Role of Online Product Reviews , 2007, Inf. Syst. Res..
[39] Jean Hartley,et al. Case study research , 2004 .
[40] R. Yin. Case Study Research: Design and Methods , 1984 .
[41] Richard A. Spreng,et al. A Reexamination of the Determinants of Consumer Satisfaction , 1996 .
[42] H. Tajfel,et al. An integrative theory of intergroup conflict. , 1979 .
[43] X. Zhang,et al. Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics , 2010 .
[44] Dennis F. Galletta,et al. Extending the technology acceptance model to account for social influence: theoretical bases and empirical validation , 1999, Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers.
[45] Gary W. Loveman,et al. Putting the Service-Profit Chain to Work , 1994 .
[46] Hans van der Heijden,et al. ON THE COGNITIVE-AFFECTIVE STRUCTURE OF ATTITUDES TOWARD INFORMATION SYSTEMS , 2002 .
[47] J. Brown,et al. Local Knowledge , 2002 .
[48] Chrysanthos Dellarocas,et al. The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms , 2003, Manag. Sci..
[49] E. Hirschman. Innovativeness, Novelty Seeking, and Consumer Creativity , 1980 .
[50] Robin M. Kowalski,et al. Impression management: A literature review and two-component model. , 1990 .
[51] JunCheul Park. The Effect of Internet Shopping Mall User's Customer Satisfaction on Trust, Commitment, and Customer Loyalty Behaviors , 2003 .
[52] Krishna P. Gummadi,et al. On word-of-mouth based discovery of the web , 2011, IMC '11.
[53] R. Lazarus. Emotion and Adaptation , 1991 .
[54] J. Arndt. Role of Product-Related Conversations in the Diffusion of a New Product , 1967 .
[55] Katharina Schmid,et al. The Social Psychology of intergroup relations , 2009 .
[56] E. von Hippel,et al. Sources of Innovation , 2016 .
[57] Prashanth U. Nyer,et al. The role of emotions in marketing , 1999 .
[58] Jinhong Xie,et al. Online Social Interactions: A Natural Experiment on Word of Mouth versus Observational Learning , 2010 .
[59] Andrew Whinston,et al. The Dynamics of Online Word-of-Mouth and Product Sales: An Empirical Investigation of the Movie Industry , 2008 .