Changing Provider in an Outsourced Information System Project - Good Practices for Knowledge Transfer

Outsourcing information system development has become a common practice in companies. Many contributions were proposed for dealing with the management of such projects, and relationship betweenclient and vendor. But little is known concerning the way to manage the change of service provider in anon-going project. Our study concerns the transition from an outgoing service provider to an incoming oneduring an outsourcing development project in a public institution. This transition mainly consists intransferring the project. The transfer involves not only materials (documents and code) but also knowledge.Based on literature on knowledge transfer, we exhibit good practices for the transition phase of an on-goingoutsourced project. We show how we applied these good practices on a –real- application case.

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