App Design for Use -- A Manager Perspective for In-Memory Technology

Information systems (IS) intended to help managers are known as management support systems (MSS). The present situation is favorable for a redesign that applies in-memory apps. Such apps promise to support managers with benefits ranging from reducing time for MSS data entry and analysis to new topics of analysis. Based on findings from a literature review and results from a workshop with an expert focus group validated with one-on-one manager interviews, we propose six guidelines for an app design that contributes to greater MSS acceptance: (1) A tile design for the entry-page. (2) A manager news ticker as starting point for self-service analysis. (3) An intuitive navigation known and appreciated from consumer IS. (4) A collaboration tool to foster joint managerial problem solving. (5) Exception reporting which includes personal exception limits and a push function. (6) In-memory apps should be evaluated by their capability to perform new types of analysis.

[1]  P. L. Powell,et al.  Gender and DSS design: the research implications , 1995, Decis. Support Syst..

[2]  Boris Otto,et al.  Consortium Research , 2010, Bus. Inf. Syst. Eng..

[3]  George R. Franke,et al.  HANDBOOK OF MIXED METHODS IN SOCIAL & BEHAVIORAL RESEARCH (Book) , 2004 .

[4]  Carsten Bange,et al.  In-memory analytics – strategies forreal-time CRM , 2011 .

[5]  Shirley Gregor,et al.  The Anatomy of a Design Theory , 2007, J. Assoc. Inf. Syst..

[6]  Zahir Irani,et al.  Confirming, Identifying, and Categorizing IS Lifecycle Costs , 2003, AMCIS.

[7]  Alan R. Hevner,et al.  Integrated decision support systems: A data warehousing perspective , 2007, Decis. Support Syst..

[8]  Robert J. Houghton,et al.  Vigilant Information Systems for Managing Enterprises in Dynamic Supply Chains: Real-Time Dashboards at Western Digital , 2004, MIS Q. Executive.

[9]  Dale Goodhue,et al.  Task-Technology Fit and Individual Performance , 1995, MIS Q..

[10]  Catherine E. Connelly,et al.  Identifying the ideal fit between mobile work and mobile work support , 2010, Inf. Manag..

[11]  Norman May,et al.  The SAP HANA Database -- An Architecture Overview , 2012, IEEE Data Eng. Bull..

[12]  Dursun Delen,et al.  Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud , 2013, Decis. Support Syst..

[13]  Iris Vessey,et al.  Cognitive Fit: A Theory‐Based Analysis of the Graphs Versus Tables Literature* , 1991 .

[14]  Christer Carlsson,et al.  Past, present, and future of decision support technology , 2002, Decis. Support Syst..

[15]  Josep Lluís Cano Giner,et al.  Framework for the analysis of executive information systems based on the perceived usefulness and the perceived ease of use , 2009 .

[16]  Elmarie Papageorgiou,et al.  Creating strategic value through executive information systems: an exploratory study , 2010 .

[17]  Leslie P. Willcocks,et al.  The ranking of top IS journals: a perspective from the London School of Economics , 2008, Eur. J. Inf. Syst..

[18]  Jörg H. Mayer,et al.  Nutzertypen für die situative FIS-Gestaltung: Ergebnisse einer empirischen Untersuchung , 2011, Wirtschaftsinformatik.

[19]  Jenifer Tidwell.  Designing Interfaces , 2005 .

[20]  Lisa Pappas,et al.  Riding the Technology Wave: Effective Dashboard Data Visualization , 2011, HCI.

[21]  Omar El Sawy,et al.  Building an Information System Design Theory for Vigilant EIS , 1992, Inf. Syst. Res..

[22]  Surajit Chaudhuri,et al.  An overview of business intelligence technology , 2011, Commun. ACM.

[23]  Wolfgang Lehner,et al.  Towards Integrated Data Analytics: Time Series Forecasting in DBMS , 2012, Datenbank-Spektrum.

[24]  Tobias Mühlbauer,et al.  HyDash: A Dashboard for Real-Time Business Intelligence based on the HyPer Main Memory Database System , 2013, BTW Workshops.

[25]  Franz Schober,et al.  How much to spend on flexibility? Determining the value of information system flexibility , 2011, Decis. Support Syst..

[26]  Henry Mintzberg.  The Myths of MIS , 1972 .

[27]  James A. Rodger,et al.  Business Dashboards- Challenges and Recommendations , 2006, AMCIS.

[28]  Robert Winter,et al.  Revolution or evolution? reflections on in-memory appliances from an enterprise information logistics perspective , 2011, IMDM.

[29]  Christine Nadel,et al.  Case Study Research Design And Methods , 2016 .

[30]  Shirley Gregor,et al.  The Nature of Theory in Information Systems , 2006, MIS Q..

[31]  Jérôme Darmont,et al.  Business intelligence for small and middle-sized entreprises , 2010, SGMD.

[32]  John Mingers,et al.  Multimethodology: Towards a framework for mixing methodologies , 1997 .

[33]  Salvatore T. March,et al.  Design and natural science research on information technology , 1995, Decis. Support Syst..

[34]  Ephraim R. McLean,et al.  The Past, Present, and Future of "IS Success" , 2012, J. Assoc. Inf. Syst..

[35]  Stefan Hrastinski,et al.  An approach for designing management support systems: the design science research process and its outcomes , 2009, DESRIST.

[36]  Reinhard Schütte.  Analyse des Einsatzpotenzials von In-Memory-Technologien in Handelsinformationssystemen , 2011, IMDM.

[37]  Veda C. Storey,et al.  Business Intelligence and Analytics: From Big Data to Big Impact , 2012, MIS Q..

[38]  Jörg H. Mayer,et al.  Appropriate Interface Designs for Mobile End-User Devices--Up Close and Personalized Executive Information Systems as an Example , 2012, 2012 45th Hawaii International Conference on System Sciences.

[39]  Hasso Plattner,et al.  A common database approach for OLTP and OLAP using an in-memory column database , 2009, SIGMOD Conference.

[40]  David C. Yen,et al.  A detailed analysis of executive information systems , 1992 .

[41]  Jörg H. Mayer,et al.  Situational Management Support Systems , 2012, Business & Information Systems Engineering.

[42]  Gunther Piller,et al.  Comments on “In-Memory Databases in Business Information Systems” , 2012, Bus. Inf. Syst. Eng..

[43]  S. Dutta,et al.  The Global Information Technology Report , 2003 .

[44]  J. F. Rockart,et al.  The CEO goes on-line , 1989 .

[45]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[46]  Jan H. B. M. Huysmans,et al.  The Effectiveness of the Cognitive-Style Constraint in Implementing Operations Research Proposals , 1970 .

[47]  Alexander Zeier,et al.  In-Memory Data Management: Technology and Applications , 2012 .

[48]  Jan A. P. Hoogervorst,et al.  Enterprise Governance and Enterprise Engineering , 2009, The Enterprise Engineering Series.

[49]  Joerg H. Mayer,et al.  Using the Kano Model to Identify Attractive User-Interface Software Components , 2012, ICIS.

[50]  Alfons Kemper,et al.  ScyPer: A Hybrid OLTP&OLAP Distributed Main Memory Database System for Scalable Real-Time Analytics , 2013, BTW.

[51]  Jörg H. Mayer,et al.  Leveraging in-Memory Technology to Improve the Acceptance of MSS - a Managers' Perspective , 2014, ECIS.

[52]  Stephen A. Brewster,et al.  Overcoming the Lack of Screen Space on Mobile Computers , 2002, Personal and Ubiquitous Computing.

[53]  Alexander Zeier,et al.  Xsellerate: supporting sales representatives with real-time information in customer dialogs , 2011, IMDM.

[54]  Neda Abasi,et al.  Information systems success: the quest for the dependent variable , 2015 .

[55]  Stephen A. Brewster,et al.  The effect of aesthetically pleasing composition on visual search performance , 2010, NordiCHI.

[56]  Shin-Yuan Hung,et al.  Factors Influencing User Acceptance of Web-Based Decision Support Systems , 2012, J. Comput. Inf. Syst..

[57]  Frédéric Adam,et al.  Why Real-Time Transaction Processing Fails to Capture the Context Required for Decision Support , 2010, Supporting Real Time Decision-Making.

[58]  Michael Goul,et al.  Towards a Theory of Agile Dashboards for Service Oriented Organizations , 2009, AMCIS.

[59]  David C. Yen,et al.  User acceptance of wireless technology in organizations: A comparison of alternative models , 2011, Comput. Stand. Interfaces.

[60]  Graham Pervan,et al.  Eight key issues for the decision support systems discipline , 2008, Decis. Support Syst..

[61]  Wayne W. Eckerson.  Performance Dashboards: Measuring, Monitoring, and Managing Your Business , 2005 .

[62]  Mordechai Ben-Ari,et al.  Principles of concurrent and distributed programming , 2005, PHI Series in computer science.

[63]  Izak Benbasat,et al.  Process Tracing Methods in Decision Support Systems Research: Exploring the Black Box , 1987, MIS Q..

[64]  Richard T. Watson,et al.  Analyzing the Past to Prepare for the Future: Writing a Literature Review , 2002, MIS Q..

[65]  Russell L. Ackoff,et al.  Management misinformation systems , 1967 .

[66]  Vijay K. Vaishnavi,et al.  Design Science Research Methods and Patterns: Innovating Information and Communication Technology , 2007 .

[67]  Alan R. Hevner,et al.  Design Research in Information Systems , 2010 .

[68]  Jan Pries-Heje,et al.  Explanatory Design Theory , 2010, Bus. Inf. Syst. Eng..

[69]  Stephanie Boehm,et al.  Information Dashboard Design The Effective Visual Communication Of Data , 2016 .

[70]  S. Chatterjee,et al.  Design Science Research in Information Systems , 2010 .

[71]  Tobias Knabke,et al.  Towards agile BI: applying in-memory technology to data warehouse architectures , 2011, IMDM.

[72]  Barbara Wixom,et al.  The BI-Based Organization , 2010, Int. J. Bus. Intell. Res..

[73]  Martin Bichler,et al.  Design science in information systems research , 2006, Wirtschaftsinf..

[74]  Günter Müller,et al.  Success factors and impacts of mobile business applications: Results from a mobile e-procurement study , 2005, Wirtschaftsinf..

[75]  Gerold Riempp,et al.  The State of Research on Information Systems Success , 2009, Bus. Inf. Syst. Eng..

[76]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[77]  Izak Benbasat,et al.  An evaluation of empirical research in managerial support systems , 1990, Decis. Support Syst..

[78]  Jürgen Hagedorn,et al.  Business benefits and application capabilities enabled by in-memory data management , 2011, IMDM.

[79]  Rick L. Wilson,et al.  An examination of executive information system (EIS) users , 1997, Inf. Manag..

[80]  Ushio Sumita,et al.  Enhancement of e-commerce via mobile accesses to the Internet , 2010, Electron. Commer. Res. Appl..

[81]  Izak Benbasat,et al.  HCI Research: Future Challenges and Directions , 2010 .

[82]  Alexander Zeier,et al.  Application-aware aggregations in a columnar in-memory database , 2011, The 3rd International Conference on Data Mining and Intelligent Information Technology Applications.

[83]  Daniel L. Sherrell,et al.  Communications of the Association for Information Systems , 1999 .

[84]  Gilbert Babin,et al.  A metadatabase-enabled executive information system (Part A): A flexible and adaptable architecture , 2006, Decis. Support Syst..

[85]  Robert Winter,et al.  Design of Situational Artefacts - Conceptual Foundations and Their Application to IT/Business Alignment , 2010, ISD.

[86]  Izak Benbasat,et al.  AMCIS 2002 Panels and Workshops I: Human-Computer Interaction Research in the MIS Discipline , 2002, Commun. Assoc. Inf. Syst..

[87]  Shahper Vodanovich,et al.  Research Commentary - Digital Natives and Ubiquitous Information Systems , 2010, Inf. Syst. Res..

[88]  Michael J. Shaw,et al.  Task-technology fit for mobile information systems , 2010, J. Inf. Technol..

[89]  Jörg H. Mayer,et al.  Self-Service Management Support Systems - There's an App for That , 2013, DESRIST.

[90]  Gottfried Vossen,et al.  In-memory Databases in Business Information Systems , 2011, Bus. Inf. Syst. Eng..

[91]  Alfons Kemper,et al.  Operational Business Intelligence: Processing Mixed Workloads , 2013, IT Professional.

[92]  Gary James Jason,et al.  The Logic of Scientific Discovery , 1988 .

[93]  Joyce J. Elam,et al.  EIS adoption, use, and impact: the executive perspective , 1995, Decis. Support Syst..

[94]  Joe Peppard,et al.  DESIGNED TO FAIL: WHY IT PROJECTS UNDERACHIEVE AND WHAT TO DO ABOUT IT , 2008 .

[95]  Standard Glossary of Software Engineering Terminology , 1990 .

[96]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[97]  P. Samuelson,et al.  Foundations of Economic Analysis. , 1948 .