e-Government at a Decisive Moment: Sketching a Roadmap to Excellence

e-Government has become both: a vision and the world we live in. With information as the lifeblood of modern society, the enabling potential of information technology is recognised sufficiently in its full extent. So e-Government has become a guiding vision that provides a comprehensive view of citizen demands and their fulfilment in administrative processes. Moreover, Government has turned into e-Government: thus all – agencies, citizen and enterprises – draw heavily on increased use of information, on more sophisticated service provision, on a creative and thorough redesign of existing administrative processes, and on innovative forms in assisting governance.