ERP systems' capabilities for supply chain performance management

Purpose – The first purpose of this paper is to describe the demands from supply chain performance management (PM) on enterprise resource planning (ERP) systems. The second purpose is to evaluate the corresponding capabilities of common ERP systems.Design/methodology/approach – The first purpose is handled conceptually: by a literature review, a framework for the demand on ERP systems from supply chain PM is developed. The second purpose is handled with an empirical study, based on the framework. Respondents for 12 common ERP systems on the Swedish market are interviewed.Findings – A framework for the demand on ERP systems from supply chain PM is developed containing ten demands: a theoretical contribution. The studied ERP systems are found overall to have good supply chain PM capabilities, where the most supporting systems in this sense are Oracle and iScala.Research limitations/implications – The findings imply that future research on supply chain PM could focus less on ERP systems' capabilities and mor...

[1]  P. Jonsson,et al.  Dyadic integration of the performance management process: A delivery service case study , 2007 .

[2]  P. Jonsson,et al.  Obstacles to supply chain integration of the performance management process in buyer-supplier dyads: The buyers' perspective , 2009 .

[3]  Ainin Sulaiman,et al.  Successful enterprise resource planning implementation: taxonomy of critical factors , 2009, Ind. Manag. Data Syst..

[4]  Peter Mertens,et al.  Supply Chain Management Based on SAP Systems , 2002 .

[5]  Jan Olhager,et al.  Enterprise resource planning survey of Swedish manufacturing firms , 2003, Eur. J. Oper. Res..

[6]  Helena Forslund,et al.  The performance management process concerning on-time delivery – state-of-the-art description and perceived performance , 2007 .

[7]  Jonas Hedman,et al.  On Enterprise Systems Artifacts: Changes in Information Systems Development and Evaluation , 2003 .

[8]  Scott Stephens,et al.  Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice , 2001, Inf. Syst. Frontiers.

[9]  Bernard Grabot,et al.  A survey on the recent research literature on ERP systems , 2005, Comput. Ind..

[10]  Andy Neely,et al.  Designing, implementing and updating performance measurement systems , 2000 .

[11]  Kevin McCormack,et al.  Linking SCOR planning practices to supply chain performance: An exploratory study , 2004 .

[12]  Asli Yagmur Akbulut,et al.  The role of ERP tools in supply chain information sharing, cooperation, and cost optimization , 2005 .

[13]  Peter C. Brewer,et al.  ADAPTING THE BALANCED SCORECARD TO SUPPLY CHAIN MANAGEMENT. , 2001 .

[14]  Manoj K. Malhotra,et al.  Operations Management: Processes and Value Chains , 2004 .

[15]  Petri T. Helo,et al.  Performance measurement: roles and challenges , 2009, Ind. Manag. Data Syst..

[16]  S. Fawcett,et al.  Benefits, barriers, and bridges to effective supply chain management , 2008 .

[17]  E. Ertugrul Karsak,et al.  An integrated decision making approach for ERP system selection , 2009, Expert Syst. Appl..

[18]  Ron Basu,et al.  New criteria of performance management , 2001 .

[19]  Petri T. Helo,et al.  Expectation and reality in ERP implementation: consultant and solution provider perspective , 2008, Ind. Manag. Data Syst..

[20]  Enver Yücesan,et al.  The impact of ERP on supply chain management: Exploratory findings from a European Delphi study , 2003, Eur. J. Oper. Res..

[21]  B. Bass.  Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications, 3rd ed. , 1990 .

[22]  Umit Bititci,et al.  Collaborative performance management: present gaps and future research , 2006 .

[23]  S. Holmberg,et al.  Systems Thinking in Supply Chain Measurements , 2000 .

[24]  D. P. van Donk,et al.  Challenges in relating supply chain management and information and communication technology: An introduction , 2008 .

[25]  Petri T. Helo,et al.  Logistics information systems: An analysis of software solutions for supply chain co-ordination , 2005, Ind. Manag. Data Syst..