Exploring relationships between interaction attributes and experience

Not long ago, interaction was predominantly determined by technology itself or adhered to simple principles of efficiency (e.g., only three clicks away). Today interaction has to "feel good" and has to be "beautiful". This poses the question of how to conceptualize this emerging "aesthetics of interaction". In the present paper, we discuss existing approaches and present an own perspective. In our approach, the conscious differentiation between interaction attributes (e.g., slow, mediated, delayed) and the emerging experience (e.g., experiencing a positive and meaningful moment) is a crucial, conceptual step. Creating a particular experience (the Why) requires awareness and the purposeful combination of attributes on the interaction level (the How). To support this, we developed an Interaction Vocabulary, i.e., a systematically derived set of interaction attributes to describe interaction in a modality- and technology-free way. We then present a study, which explored the relationship between interaction attributes and emerging experience (i.e., feelings, thoughts, meaning). The found relationships serve as first heuristics for the more conscious design of interaction in line with desired experiences.

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