Exploratory Study of Internet Banking Technology Adoption

Internet has brought significant impact on the way people conduct life in the present-day scenario. In this premise the Indian economy has experienced rapid growth over the last decade, developing Internet Banking Technology IBT for transforming the traditional lines of banking. This shift has brought profound challenges and opportunities to both bank and its customers. Customers have found in IBT a new ease to do the financial transaction. Review of these literatures indicates that there are not many studies on IBT Adoption in Indian scenario. The review shows that existing study on IBT adoption in Indian context has shown little evidence of an integrated model for IBT Adoption. This indicates that a comprehensive research in the area of IBT adoption under Indian context is very much limited. This research attempts to analyse existing technology adoption theories for formulating an integrated framework to investigate the factors of IBT adoption in India.

[1]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[2]  Napaporn Kripanont,et al.  Examining a technology acceptance model of internet usage by academics within Thai business schools , 2007 .

[3]  Bijay Kumar Kandel,et al.  Trust In The Internet As A Delivery Channel The Retail Bank's Perspective , 2014 .

[4]  B. Clegg,et al.  An investigation into the acceptance of online banking in Saudi Arabia , 2009 .

[5]  Kevin Grant,et al.  Factors affecting the adoption of Internet Banking in Hong Kong - implications for the banking sector , 2007, Int. J. Inf. Manag..

[6]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[7]  C. Dennis,et al.  Driving online shopping: Spending and behavioral differences among women in Saudi Arabia , 2009 .

[8]  H. Chang,et al.  An Empirical Investigation of Internet Banking in Taiwan , 2010 .

[9]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[10]  Kent Eriksson,et al.  Customer acceptance of internet banking in Estonia , 2005 .

[11]  J. Liker,et al.  User acceptance of expert systems: a test of the theory of reasoned action , 1997 .

[12]  Heikki Karjaluoto,et al.  Consumer acceptance of online banking: an extension of the technology acceptance model , 2004, Internet Res..

[13]  Perkins Ed-Zilla Daniel,et al.  Factors affecting the Adoption of Online Banking in Ghana: Implications for Bank Managers , 2013 .

[14]  Ankit Kesharwani,et al.  The impact of trust and perceived risk on internet banking adoption in India : An extension of technology acceptance model , 2022 .

[15]  Viswanath Venkatesh,et al.  Technology Acceptance Model 3 and a Research Agenda on Interventions , 2008, Decis. Sci..

[16]  A. Bandura,et al.  Self-Efficacy in Changing Societies , 1996, Journal of Cognitive Psychotherapy.

[17]  P. Trott,et al.  Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters , 2009 .

[18]  Yi-Shun Wang,et al.  DETERMINANTS OF USER ACCEPTANCE OF INTERNET BANKING: AN EMPIRICAL STUDY , 2003 .

[19]  Ankit Mehrotra,et al.  Customers’ perspectives regarding e-banking in an emerging economy , 2009 .

[20]  Fred D. Davis,et al.  A Model of the Antecedents of Perceived Ease of Use: Development and Test† , 1996 .

[21]  Arthur Tatnall,et al.  Adoption of Internet Technology by the Banking Industry in Oman: A Study Informed by the Australian Experience , 2008, J. Electron. Commer. Organ..

[22]  P. N. Bukh,et al.  Distribution channel strategies in Danish retail banking , 1999 .

[23]  Ming-Chi Lee,et al.  Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit , 2009, Electron. Commer. Res. Appl..

[24]  Said S. Al-gahtani.  Computer technology adoption in Saudi Arabia: Correlates of perceived innovation attributes , 2003 .

[25]  Sunayna Khurana,et al.  Managing Service Quality: An Empirical Study on Internet Banking , 2009 .

[26]  Margaret Tan,et al.  Factors Influencing the Adoption of Internet Banking , 2000, J. Assoc. Inf. Syst..

[27]  Hanudin Amin,et al.  Predicting intention to choose halal products using theory of reasoned action , 2009 .

[28]  Dhekra Azouzi,et al.  Journal of Internet Banking and Commerce the Adoption of Electronic Banking in Tunisia: an Exploratory Study , 2022 .

[29]  Young-Gul Kim,et al.  Extending the TAM for a World-Wide-Web context , 2000, Inf. Manag..

[30]  Icek Ajzen,et al.  From Intentions to Actions: A Theory of Planned Behavior , 1985 .

[31]  W. Poon.  USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE , 2007 .

[32]  Adela S. M. Lau,et al.  Strategies to Motivate Brokers Adopting On-line Trading in Hong Kong Financial Market , 2002 .

[33]  T. Chitura,et al.  Barriers to Electronic Commerce Adoption in Small and Medium Enterprises: A Critical Literature Review , 2008 .

[34]  P. Gupta,et al.  Internet Banking in India – Consumer Concerns and Bank Strategies , 2008 .

[35]  Journal of Internet Banking and Commerce Drivers and Inhibitors of Internet Banking Adoption in India , 2022 .

[36]  Reji Kumar,et al.  Journal of Internet Banking and Commerce an Empirical Study on Service Quality Perceptions and Continuance Intention in Mobile Banking Context in India , 2022 .

[37]  Wadie Nasri,et al.  Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior , 2012 .

[38]  Viswanath Venkatesh,et al.  Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology , 2012, MIS Q..

[39]  Detmar W. Straub,et al.  Trust and TAM in Online Shopping: An Integrated Model , 2003, MIS Q..

[40]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .

[41]  Timothy Teo,et al.  Modelling technology acceptance in education: A study of pre-service teachers , 2009, Comput. Educ..

[42]  A. Bandura.  Social Foundations of Thought and Action: A Social Cognitive Theory , 1985 .

[43]  Paul Foley,et al.  Changes in the banking sector - the case of Internet banking in the UK , 2000, Internet Res..

[44]  Detmar W. Straub,et al.  Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs , 1999, MIS Q..

[45]  Zhiping Walter,et al.  Theory of user acceptance of information technologies: an examination of health care professionals , 1999, Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers.

[46]  Olivia R. Liu Sheng,et al.  Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology , 1999, J. Manag. Inf. Syst..

[47]  N. Maheshwari.  A Framework for Evaluating E-business Models and Productivity Analysisfor Banking Sector in India , 2005 .

[48]  I. Ajzen.  The theory of planned behavior , 1991 .

[49]  A. Molla,et al.  Adoption and Use of Internet Banking in the Sultanate of Oman: An Exploratory Study , 2004 .

[50]  Chung-Hung Tsai,et al.  A study on the consumer adoption behaviors of Internet Bank , 2013, 2013 IEEE/ACIS 12th International Conference on Computer and Information Science (ICIS).

[51]  Lei da Chen,et al.  A model of consumer acceptance of mobile payment , 2008, Int. J. Mob. Commun..

[52]  Peter A. Todd,et al.  Assessing IT usage: the role of prior experience , 1995 .

[53]  Kamel Rouibah,et al.  A decomposed theory of reasoned action to explain intention to use Internet stock trading among Malaysian investors , 2009, Comput. Hum. Behav..

[54]  Viswanath Venkatesh,et al.  Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model , 2000, Inf. Syst. Res..

[55]  Yann Truong,et al.  An Evaluation of the Theory of Planned Behaviour in Consumer Acceptance of Online Video and Television Services , 2008 .

[56]  D. DavisFred,et al.  User Acceptance of Computer Technology , 1989 .

[57]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[58]  Norizan M. Kassim,et al.  The influence of attraction on internet banking: an extension to the trust‐relationship commitment model , 2006 .

[59]  Fred D. Davis.  A technology acceptance model for empirically testing new end-user information systems : theory and results , 1985 .

[60]  Peter A. Todd,et al.  Understanding Information Technology Usage: A Test of Competing Models , 1995, Inf. Syst. Res..

[61]  Jorgen P. Bansler,et al.  Corporate Intranet Implementation: Managing Emergent Technologies and Organizational Practices , 2000, J. Assoc. Inf. Syst..

[62]  J. Singh,et al.  Customers' attitude towards technology based services provided by select Indian banks , 2013 .

[63]  J. Cunningham,et al.  The diffusion of Internet banking among Singapore consumers , 2003 .

[64]  J. Pearson,et al.  INTERNET BANKING ACCEPTANCE IN MALAYSIA BASED ON THE THEORY OF REASONED ACTION , 2008 .

[65]  M. Sathye.  Adoption of Internet banking by Australian consumers: an empirical investigation , 1999 .

[66]  Alice P. Shemi,et al.  Behavioral Influences on E‐Commerce Adoption in a Developing Country Context , 2007, Electron. J. Inf. Syst. Dev. Ctries..

[67]  Dieter Fink,et al.  Internet banking adoption strategies for a developing country: the case of Thailand , 2005, Internet Res..

[68]  C. Chow,et al.  Customers' adoption of banking channels in Hong Kong , 2005 .

[69]  S. Ezzi.  A Theoretical Model for Internet Banking: Beyond Perceived Usefulness and Ease of Use , 2014 .

[70]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[71]  Wen-Jang Jih,et al.  Effects of Perceived Risks on Adoption of Internet Banking Services: An Empirical Investigation in Taiwan , 2005, Int. J. E Bus. Res..

[72]  C. Dennis,et al.  Internet banking acceptance model: Cross-market examination , 2010 .

[73]  Liaquat Hossain,et al.  Exploring user acceptance of technology using social networks , 2009 .

[74]  I. Ajzen,et al.  Understanding Attitudes and Predicting Social Behavior , 1980 .

[75]  Yeoh Sok Foon,et al.  Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model , 2011 .

[76]  Monica Lam,et al.  Factors Affecting Internet Banking Activities: A Case Study of a Community Bank , 2003, AMCIS.

[77]  N. Kamakodi,et al.  Looking beyond technology: a study of e-banking channel acceptance by Indian customers , 2008 .

[78]  Philippa Ward,et al.  Adoption of internet banking services in China: is it all about trust? , 2010 .

[79]  Vincent S. Lai,et al.  An Empirical Investigation of the Determinants of User Acceptance of Internet Banking , 2003, J. Organ. Comput. Electron. Commer..

[80]  Hanudin Amin,et al.  An analysis of online banking usage intentions : An extension of the technology acceptance model , 2009 .

[81]  T. Qureshi,et al.  Customer Acceptance of Online Banking in Developing Economies , 2008 .

[82]  T. Ramayah,et al.  Applicability of theory of planned behavior in predicting intention to trade online , 2007 .

[83]  Petrus Guriting,et al.  Borneo online banking: evaluating customer perceptions and behavioural intention , 2006 .