Expanding healthcare failure mode and effect analysis: A composite proactive risk analysis approach

Healthcare Failure Mode and Effect Analysis (HFMEA) is a systematic risk assessment method derived from high risk industries to prospectively examine complex healthcare processes. Like most methods, HFMEA has strengths and weaknesses. In this paper we provide a review of HFMEA's limitations and we introduce an expanded version of traditional HFMEA, with the addition of two safety management techniques: Systematic Human Error Reduction and Prediction Analysis (SHERPA) and Systems-Theoretic Accident Model and Processes – Systems-Theoretic Process Analysis (STAMP-STPA). The combination of the three methodologies addresses significant HFMEA limitations. To test the viability of the proposed hybrid technique, we applied it to assess the potential failures in the process of administration of medication in the home setting. Our findings suggest that it is both a viable and effective tool to supplement the analysis of failures and their causes. We also found that the hybrid technique was effective in identifying corrective actions to address human errors and detecting failures of the constraints necessary to maintain safety.

[1]  Neville A Stanton,et al.  Predicting pilot error: testing a new methodology and a multi-methods and analysts approach. , 2009, Applied ergonomics.

[2]  Thomas H. Bradley,et al.  Application of systems theoretic process analysis to a lane keeping assist system , 2017, Reliab. Eng. Syst. Saf..

[3]  Felix Hueber,et al.  Handbook Of Human Factors And Ergonomics Methods , 2016 .

[4]  Michael Green,et al.  Adverse events experienced by homecare patients: a scoping review of the literature. , 2010, International journal for quality in health care : journal of the International Society for Quality in Health Care.

[5]  A. Cuschieri,et al.  Errors enacted during endoscopic surgery--a human reliability analysis. , 1998, Applied ergonomics.

[6]  Annemie Vlayen,et al.  Evaluation of Time- and Cost-Saving Modifications of HFMEA: An Experimental Approach in Radiotherapy , 2011, Journal of patient safety.

[7]  C W Clegg,et al.  Sociotechnical principles for system design. , 2000, Applied ergonomics.

[8]  B Kirwan,et al.  Human error identification in human reliability assessment. Part 2: Detailed comparison of techniques. , 1992, Applied ergonomics.

[9]  Pa-Chun Wang,et al.  Applying HFMEA to Prevent Chemotherapy Errors , 2012, Journal of Medical Systems.

[10]  Zahid H Qureshi,et al.  A Review of Accident Modelling Approaches for Complex Critical Sociotechnical Systems , 2008 .

[11]  S. Stevenage,et al.  Learning to predict human error: issues of acceptability, reliability and validity. , 1998, Ergonomics.

[12]  Alex W. Stedmon,et al.  Human factors methods: a practical guide for engineering and design (second edition) , 2014 .

[13]  R. Esmail,et al.  Using Healthcare Failure Mode and Effect Analysis tool to review the process of ordering and administrating potassium chloride and potassium phosphate. , 2005, Healthcare quarterly.

[14]  Enda Fallon,et al.  Evaluation and critique of Healthcare Failure Mode and Effect Analysis applied in a radiotherapy case study , 2013 .

[15]  Neville A. Stanton,et al.  Commentary on the paper by Heimrich Kanis entitled ‘Reliability and validity of findings in ergonomics research’: where is the methodology in ergonomics methods? , 2014 .

[16]  D. Linkin,et al.  Applicability of Healthcare Failure Mode and Effects Analysis to healthcare epidemiology: evaluation of the sterilization and use of surgical instruments. , 2005, Clinical infectious diseases : an official publication of the Infectious Diseases Society of America.

[17]  Lacey Colligan,et al.  Assessing the validity of prospective hazard analysis methods: a comparison of two techniques , 2014, BMC Health Services Research.

[18]  Zhaojun Li,et al.  New approach for failure mode and effect analysis using linguistic distribution assessments and TODIM method , 2017, Reliab. Eng. Syst. Saf..

[19]  STPA Primer,et al.  An STPA Primer , 2013 .

[20]  Neville A Stanton,et al.  Hierarchical task analysis: developments, applications, and extensions. , 2006, Applied ergonomics.

[21]  Bryony Dean Franklin,et al.  Failure mode and effects analysis outputs: are they valid? , 2012, BMC Health Services Research.

[22]  Nancy G. Leveson,et al.  A systems approach to risk management through leading safety indicators , 2015, Reliab. Eng. Syst. Saf..

[23]  K. Donelan,et al.  Challenged to care: informal caregivers in a changing health system. , 2002, Health affairs.

[24]  Blandine Antoine Systems Theoretic Hazard Analysis (STPA) applied to the risk review of complex systems : an example from the medical device industry , 2013 .

[25]  Pascale Carayon,et al.  Challenges with the Performance of Failure Mode and Effects Analysis in Healthcare Organizations: An IV Medication Administration HFMEA™ , 2004 .

[26]  Marcello Braglia,et al.  MAFMA: multi‐attribute failure mode analysis , 2000 .

[27]  Mark S. Young,et al.  Guide to Methodology in Ergonomics: Designing for Human Use , 1999 .

[28]  M. Vélez-Díaz-Pallarés,et al.  Using Healthcare Failure Mode and Effect Analysis to reduce medication errors in the process of drug prescription, validation and dispensing in hospitalised patients , 2012, BMJ quality & safety.

[29]  W. Dunsmuir,et al.  Association of interruptions with an increased risk and severity of medication administration errors. , 2010, Archives of internal medicine.

[30]  Mark S. Young,et al.  Using SHERPA to predict design-induced error on the flight deck , 2005 .

[31]  C Baber,et al.  Human error identification techniques applied to public technology: predictions compared with observed use. , 1996, Applied ergonomics.

[32]  Nick Sevdalis,et al.  A systematic quantitative assessment of risks associated with poor communication in surgical care. , 2010, Archives of surgery.

[33]  M. Scorsetti,et al.  Applying failure mode effects and criticality analysis in radiotherapy: lessons learned and perspectives of enhancement. , 2010, Radiotherapy and oncology : journal of the European Society for Therapeutic Radiology and Oncology.

[34]  Bryony Dean Franklin,et al.  Evaluation of My Medication Passport: a patient-completed aide-memoire designed by patients, for patients, to help towards medicines optimisation , 2014, BMJ Open.

[35]  Guy H. Walker,et al.  Human Factors Methods: A Practical Guide for Engineering and Design , 2012 .

[36]  Bryony Dean Franklin,et al.  Failure mode and effects analysis: too little for too much? , 2012, BMJ quality & safety.

[37]  Mark S. Young,et al.  What price ergonomics? , 1999, Nature.

[38]  Gerry Armitage,et al.  A practical guide to failure mode and effects analysis in health care: making the most of the team and its meetings. , 2010, Joint Commission journal on quality and patient safety.

[39]  Ward,et al.  Prospective hazard analysis: tailoring prospective methods to a healthcare context , 2010 .

[40]  Gionata Carmignani,et al.  An integrated structural framework to cost-based FMECA: The priority-cost FMECA , 2009, Reliab. Eng. Syst. Saf..

[41]  Enrico Zio,et al.  Uncertainty treatment in risk analysis of complex systems: The cases of STAMP and FRAM , 2016, Reliab. Eng. Syst. Saf..

[42]  John Hatcliff,et al.  An architecturally-integrated, systems-based hazard analysis for medical applications , 2014, 2014 Twelfth ACM/IEEE Conference on Formal Methods and Models for Codesign (MEMOCODE).

[43]  Gerry Armitage,et al.  Failure Mode and Effects Analysis: An Empirical Comparison of Failure Mode Scoring Procedures , 2010, Journal of patient safety.

[44]  Tom Kontogiannis,et al.  Proactive assessment of breaches of safety constraints and causal organizational breakdowns in complex systems: A joint STAMP-VSM framework for safety assessment , 2014 .

[45]  B. Franklin,et al.  Is Failure Mode and Effect Analysis Reliable? , 2009, Journal of patient safety.

[46]  P. Trucco,et al.  A quantitative approach to clinical risk assessment: The CREA method , 2006 .

[47]  Charles Vincent,et al.  Human reliability analysis in healthcare: A review of techniques , 2004 .

[48]  Zahid H. Qureshi,et al.  A review of accident modelling approaches for complex socio-technical systems , 2007 .

[49]  Joseph M. Derosier,et al.  Using health care Failure Mode and Effect Analysis: the VA National Center for Patient Safety's prospective risk analysis system. , 2002, The Joint Commission journal on quality improvement.

[50]  D. E. Embrey,et al.  SHERPA: A systematic human error reduction and prediction approach , 2013 .

[51]  Guy H. Walker,et al.  Command and Control: The Sociotechnical Perspective , 2009 .

[52]  Guy H. Walker,et al.  Task and error analysis for battlefield technology evaluation: a battle management system case study , 2012 .

[53]  Aubrey Samost,et al.  A systems approach to patient safety : preventing and predicting medical accidents using systems theory , 2015 .

[54]  Nancy G. Leveson,et al.  A new accident model for engineering safer systems , 2004 .

[55]  N. Stanton,et al.  Applying hierarchical task analysis to medication administration errors. , 2006, Applied ergonomics.

[56]  Neville A Stanton,et al.  A prospective risk assessment of informal carers’ medication administration errors within the domiciliary setting , 2018, Ergonomics.

[57]  Eirik Bjorheim Abrahamsen,et al.  On the need for revising healthcare failure mode and effect analysis for assessing potential for patient harm in healthcare processes , 2016, Reliab. Eng. Syst. Saf..

[58]  Raffaele Iannone,et al.  A Simulator for Human Error Probability Analysis (SHERPA) , 2015, Reliab. Eng. Syst. Saf..

[59]  Efstathios Bakolas,et al.  Highlights from the literature on accident causation and system safety: Review of major ideas, recent contributions, and challenges , 2010, Reliab. Eng. Syst. Saf..

[60]  Neville A Stanton,et al.  Giving ergonomics away? The application of ergonomics methods by novices. , 2003, Applied ergonomics.

[61]  B Kirwan,et al.  Human error identification in human reliability assessment. Part 1: Overview of approaches. , 1992, Applied ergonomics.

[62]  John Bowles,et al.  An assessment of RPN prioritization in a failure modes effects and criticality analysis , 2003, Annual Reliability and Maintainability Symposium, 2003..

[63]  C. M. Tilburg,et al.  Health care failure mode and effect analysis: a useful proactive risk analysis in a pediatric oncology ward , 2006, Quality and Safety in Health Care.

[64]  M. M. P. Habraken,et al.  Prospective risk analysis of health care processes: A systematic evaluation of the use of HFMEA™ in Dutch health care , 2009, Ergonomics.

[65]  Mark S. Young,et al.  Guide to Methodology in Ergonomics: Designing for Human Use , 1999 .