Usability study of digital libraries: ACM, IEEE-CS, NCSTRL, NDLTD

If digital libraries are to be used effectively, their user interfaces should be tested and enhanced. We observed 48 participants as they worked with the following digital libraries: ACM, IEEE-CS, NCSTRL, and NDLTD. We discuss how the features of these digital libraries influence the subjects’ efforts to perform search and retrieval tasks. Data analysis indicates that the IEEE-CS digital library was rated the best overall and NDLTD had the best search time. We present user recommendations and propose a taxonomy of features that we believe are essential for the design of future digital libraries. Noteworthy is the observation that users’ judgements on the importance of different features varied widely between the beginning and end of their test sessions.