A Multi-faceted Approach to Process Conflict

A multi-faceted approach to process conflict is presented. In Study one, an exploratory analysis of qualitative data confirmed the existence of process conflict as separate from task conflict and relationship conflict. In addition, three distinct types of process conflict were found, including conflict surrounding work method or approach, scheduling or timing issues, and member contribution or workload distribution. Process conflict about member contribution or workload distribution was found to have the most negative performance consequences. A 2nd study was conducted to develop a three-factor process conflict scale. Results from that study confirmed the three-factor approach to process conflict.

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