Customer oriented Configuration of Product-Service Systems

Customer orientation is one of the key aspects to obtain competitive advantages. Especially in the capital goods industry, the offered Product-Service Systems (PSS) have to fulfill all customer requirements to ensure the performance expected. Today, the development of the product and service portfolio is mostly separate. Thus, the manufacturers are faced with the challenge to configure the “right” solution out of these separate portfolios. Therefore, it becomes necessary to support manufacturers with a systemized configuration, regarding the specification of configuration and the characteristics of PSS. This paper illustrates a framework for a customer oriented configuration of Product-Service Systems.

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