Training End Users To Compute: Cognitive, Motivational And Social Issues

AbstractAlthough the contribution of effective training of users towards the success of enduse computing (EUG) has been acknowledged by both practitioners and researchers in MIS, very little research has been conducted in the area. Gonsequently, adequate guidelines do not exist for developing effective training procedures. Research findings in such disciplines as educational psychology and cognitive science are relevant to training issues and can be adapted to the design of EUG training.This paper utilizes an integrated training/learning framework developed by Bostrom et al. (1987) to prescribe guidelines for EUG training. The framework proposes two training outcomes: that users form accurate initial mental models of the system and that they have motivation to use the system. In addition, organizational social support is considered essential to foster continued learning. Each dimension is discussed in detail and prescriptions are proposed which are illustrated through examples and supported by research fi...