A Digital Soapbox? The Information Value of Online Physician Ratings

The internet has fostered widespread information transparency and a rapid rise in consumer-generated ratings. While these ratings, in the form of digital word-of-mouth, provide a potentially useful...

[1]  ClemonsEric,et al.  When Online Reviews Meet Hyperdifferentiation , 2006 .

[2]  J. Holmes,et al.  Product sampling and word of mouth. , 1977 .

[3]  Jagdip Singh Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues , 1988 .

[4]  Atul A. Gawande,et al.  Complications: A Surgeon's Notes on an Imperfect Science , 2002 .

[5]  Andrew Mason,et al.  Spline Functions Fitted by Standard Regression Methods , 1978 .

[6]  Bin Gu,et al.  Do online reviews matter? - An empirical investigation of panel data , 2008, Decis. Support Syst..

[7]  J. Alexander,et al.  A Report Card on Provider Report Cards: Current Status of the Health Care Transparency Movement , 2010, Journal of General Internal Medicine.

[8]  Peter H. Reingen,et al.  Social Ties and Word-of-Mouth Referral Behavior , 1987 .

[9]  N. Jha,et al.  Five-star Doctors for the 21st Century , 2005 .

[10]  Chrysanthos Dellarocas,et al.  The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias , 2006, Manag. Sci..

[11]  David Godes,et al.  Using Online Conversations to Study Word-of-Mouth Communication , 2004 .

[12]  A. Jha,et al.  The predictive accuracy of the New York State coronary artery bypass surgery report-card system. , 2006, Health affairs.

[13]  B WhinstonAndrew,et al.  Do online reviews matter? - An empirical investigation of panel data , 2008 .

[14]  J. Arndt Role of Product-Related Conversations in the Diffusion of a New Product , 1967 .

[15]  Paul A. Pavlou,et al.  Can online reviews reveal a product's true quality?: empirical findings and analytical modeling of Online word-of-mouth communication , 2006, EC '06.

[16]  Kathy Hammond,et al.  The relative incidence of positive and negative word of mouth: A multi-category study , 2007 .

[17]  Ritu Agarwal,et al.  The Digital Transformation of Healthcare: Current Status and the Road Ahead , 2010 .

[18]  Jinhong Xie,et al.  Third-Party Product Review and Firm Marketing Strategy , 2005 .

[19]  Sriram Venkataraman,et al.  The Effects of Online User Reviews on Movie Box-Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets , 2010 .

[20]  L. J. Harrison‐Walker The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents , 2001 .

[21]  Ann E. Schlosser Posting versus Lurking: Communicating in a Multiple Audience Context , 2005 .

[22]  K. Arrow,et al.  Uncertainty and the welfare economics of medical care. 1963. , 2001, Journal of health politics, policy and law.

[23]  Melinda Beeuwkes Buntin,et al.  Choosing a Health Care Provider: The Role of Quality Information , 2008 .

[24]  Frank M. Bass,et al.  A New Product Growth for Model Consumer Durables , 2004, Manag. Sci..

[25]  Paul A. Pavlou,et al.  Overcoming the J-shaped distribution of product reviews , 2009, CACM.

[26]  Shoshannah A. Pearlman The Patient Protection and Affordable Care Act , 2013, Journal of the American Psychiatric Nurses Association.

[27]  S. Woolf,et al.  A vision for patient-centered health information systems. , 2011, JAMA.

[28]  Sanjay A Pai Complications: A Surgeon's Notes on an Imperfect Science , 2002, BMJ : British Medical Journal.

[29]  日本カラーデザイン研究所 配色イメージチャート : For marketing and merchandising , 1984 .

[30]  Peter E. Kennedy A Guide to Econometrics , 1979 .

[31]  D. Blumenthal,et al.  Patient Protection and Affordable Care Act , 2010 .

[32]  A. Robb Accounting for Seasonality with Spline Functions , 1980 .

[33]  M. McCartney Will doctor rating sites improve the quality of care? No , 2009, BMJ : British Medical Journal.

[34]  Pradeep Chintagunta,et al.  The Effects of Online User Reviews on Movie Box Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets , 2010, Mark. Sci..

[35]  Chrysanthos Dellarocas,et al.  Are Consumers More Likely to Contribute Online Reviews for Hit or Niche Products? , 2010, J. Manag. Inf. Syst..

[36]  Richard K. Crump,et al.  Nonparametric Tests for Treatment Effect Heterogeneity , 2006, The Review of Economics and Statistics.

[37]  Marsha L. Richins Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study , 1983 .

[38]  C. G. Jung,et al.  Concerning the Archetypes, with Special Reference to the Anima Concept , 2014 .

[39]  Philip Henning EVERYDAY COGNITION AND SITUATED LEARNING , 2003 .

[40]  E. Anderson Customer Satisfaction and Word of Mouth , 1998 .

[41]  H. Hunt Consumer Satisfaction, Dissatisfaction, and Complaining Behavior , 1991 .

[42]  X. Zhang,et al.  Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics , 2010 .

[43]  Xiaoquan Zhang,et al.  AIS Electronic Library (AISeL) , 2017 .

[44]  T. Lagu,et al.  Patients’ Evaluations of Health Care Providers in the Era of Social Networking: An Analysis of Physician-Rating Websites , 2010, Journal of General Internal Medicine.

[45]  Neil Bacon Will doctor rating sites improve standards of care? Yes , 2009, BMJ : British Medical Journal.

[46]  Il Im,et al.  CAUSES AND OUTCOMES OF ONLINE CUSTOMER COMPLAINING BEHAVIOR: IMPLICATIONS FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM) , 2001 .

[47]  Lorin M. Hitt,et al.  Self Selection and Information Role of Online Product Reviews , 2007, Inf. Syst. Res..

[48]  Gary Fanjiang,et al.  Providing Patients Web-based Data to Inform Physician Choice: If You Build It, Will They Come? , 2007, Journal of General Internal Medicine.

[49]  Wendy W. Moe,et al.  Measuring the Value of Social Dynamics in Online Product Ratings Forums , 2010 .

[50]  Il Im,et al.  An analysis of online customer complaints: implications for Web complaint management , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[51]  R. Kane,et al.  The relationship of patient satisfaction with care and clinical outcomes. , 1997, Medical care.

[52]  Jacqueline Levine Welcoming Transparency: Some Physicians Find Merit in Online Ratings , 2009, Journal of Perinatal Education.

[53]  Chrysanthos Dellarocas,et al.  A Statistical Measure of a Population’s Propensity to Engage in Post-Purchase Online Word-of-Mouth , 2006 .