Feedback im Arbeitsleben – eine Selbstwert-Perspektive

ZusammenfassungFeedback ist unerlässlich und allgegenwärtig. Konstruktives Feedback ist ein wichtiges Führungsinstrument. Gutes Feedback zu geben, ist jedoch alles andere als einfach, und nicht selten fühlen sich Mitarbeitende durch Feedback verletzt und demotiviert. Ein zentraler Aspekt guten Feedbacks bezieht sich auf Aufrechterhaltung, Förderung oder Schädigung des Selbstwerts; der vorliegende Artikel beleuchtet Feedback vor allem unter diesem Aspekt. Diskutiert werden die Bedeutung des Feedbacks für den Selbstwert, Kriterien für optimales Feedback sowie die Schwierigkeiten, optimales Feedback zu geben wie auch Feedback anzunehmen, wobei negatives Feedback im Vordergrund steht. Abschließend wird auf Feedback im Rahmen betrieblicher Leistungsbewertung eingegangen.AbstractFeedback is indispensable and ubiquitary. Giving constructive feedback is an important aspect of leadership. Giving good feedback is, however, rather difficult, and one often observes that employees feel hurt and demotivated by the way feedback is given. A central aspect of good feedback relates to maintaining, enhancing, or impairing people's self-esteem, and the present article focuses on this aspect. We discuss the implications of feedback for self-esteem, criteria for optimal feedback, and the difficulties of giving and accepting feedback, especially when it is negative. The last part discusses feedback in the context of performance appraisal in organizations.

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